Jobs at GoFundMe

Lead GoFundMe's consumer marketing to grow awareness, trust, engagement, and advocacy. Shape brand positioning and integrated campaigns across paid, owned, earned, social, influencers and partnerships. Build content and storytelling platforms, deepen relationships with Millennial and Gen Z audiences, align cross-functional teams, and measure brand health and business impact.

Lead design and implementation of payout and ledgering systems, bring core payments capabilities in-house, own technical decisions, mentor engineers, and drive projects end-to-end to scale payments infrastructure.

Lead cross-functional data science initiatives for marketing, growth, and product. Design causal measurement and experimentation frameworks, build ML and uplift models for personalization and allocation, improve data quality and instrumentation, use AI-assisted tools to accelerate analysis, and mentor other data scientists while delivering clear, executive-level recommendations.

Lead complex transaction monitoring investigations to detect money laundering, terrorist financing, and fraud. Analyze large datasets and payment activity, coach analysts, review investigation quality, improve monitoring rules and processes, collaborate cross-functionally, and support regulatory reporting and audits.

Conduct complex investigations into transactions, donors, fundraisers, and accounts to identify suspicious activity and financial crime. Analyze large transactional datasets, escalate AML/CTF concerns, prepare investigation documentation, collaborate with stakeholders, and improve monitoring processes and detection capabilities. May review disturbing content and work occasional weekends/on-call.

The Staff Software Engineer will drive the technical vision for the Integrations platform, focusing on APIs, system connectivity, and architecture. Responsibilities include designing integration components, mentoring engineers, and managing AWS services to support scalable workflows.

Outbound Development Representative responsible for high-volume, personalized outreach to nonprofit decision-makers, qualifying leads, conducting discovery, managing pipeline in Salesforce, supporting Account Executives, using AI tools to scale outreach, and consistently meeting monthly quotas.

The Data Science Manager will lead a team to build data science foundations, drive marketing innovations, and deliver scalable AI solutions to optimize growth decisions.

Lead frontend architecture and multiple projects for GoFundMe Pro's hosted and embedded checkout experiences. Drive engineering standards, testing strategy, observability, incident response, and mentor engineers while partnering with product, design, and backend teams to deliver secure, performant, accessible payment flows.

As a Senior iOS Engineer, you will drive architectural decisions, implement new features, collaborate with product managers, and optimize UI and back-end code.

Lead and grow an ~8-engineer squad building GoFundMe Pro's Studio campaign-creation experience. Own delivery, architecture, quality, experimentation, and metrics; partner with Product and Design; recruit and mentor engineers; champion AI-assisted development and technical excellence (observability, CI/CD, SLI/SLOs, test coverage). Balance hands-on coding with people leadership to drive adoption, conversion, performance, accessibility, and iterative product delivery.

Lead nonprofit-focused content strategy and editorial POV across GoFundMe Pro, own the content calendar, write and edit flagship pieces, build and mentor a team, create editorial processes, and use performance data, SEO, distribution, and AI to optimize content that drives brand authority and pipeline.

Lead Customer Marketing Manager builds and runs customer communications, account manager enablement, and review generation programs. Acts as the bridge between Product Marketing and Customer Experience to translate product messaging, create collateral and templates, manage release communications, and measure review performance to drive retention, upsells, and consistent customer messaging.

Lead development and lifecycle of Trust & Safety policies across fraud, identity, content, and campaign integrity. Draft enforceable guidance, resolve policy conflicts, define decision thresholds, map violations to consequences, calibrate with operations, manage appeals, and translate policy requirements for automation and ML while partnering with Legal, Product, Engineering, and GTM teams.

Own and resolve escalated technical customer issues for enterprise clients. Triage defects with product and engineering, write detailed JIRA tickets, troubleshoot APIs/DBs, coach TSE I teammates, maintain documentation, and improve processes to drive customer satisfaction and platform reliability.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

The Senior Product Designer will lead design strategy and execution for critical projects, collaborate with cross-functional teams, and influence user-focused solutions. They will mentor other designers and ensure high-quality deliverables while being a thought leader in design processes.

Design, build, and scale production-grade LLM-based autonomous agents and multi-agent orchestration systems. Implement agent memory, tool-use, planning, A2A communication, vector/graph DB integrations, cloud-native microservices, evaluation pipelines, and safety/governance mechanisms to support fundraising workflows at scale.

The Senior Staff Software Engineer will lead the architecture of GoFundMe's identity platform, ensuring reliability and scalability while overseeing identity protocols and managing cross-team integrations, focusing on user trust and security.

Lead design and implementation of payouts, ledgering, and money-movement systems to bring payments capabilities in-house. Own architecture and technical decisions, collaborate cross-functionally, mentor engineers, and deliver end-to-end payout solutions from ideation through launch while ensuring scalability, performance, and compliance.