Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About Uniphore:
Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform, and immediately unlock value through AI, by providing a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. We enable the Global top 1000 customers achieve their business outcomes through our core principles of providing composable, sovereign and secure AI.
Role Overview
We are seeking an experienced Staff AI Scientist to join our AI Science team, reporting to the Director of AI Science. This role offers the opportunity to work on AI technologies and contribute directly to enterprise use-cases of generative AI systems deployed at global scale.
Key Responsibilities
Design and develop agentic AI systems and retrieval-augmented generation (RAG) applications for large enterprises.
Research and implement methods for fine-tuning, alignment, and evaluation of AI agents and RAG systems.
Contribute to the development of our agentic platform, including context management, memory architectures, evaluation frameworks, and trust and safety mechanisms.
Conduct applied AI research by evaluating, adapting, and extending state-of-the-art open-source models.
Lead AI projects from research and prototyping through production deployment as part of a cross-functional teams including engineering, product management, and solutions engineering.
Qualifications
Master’s or Ph.D. in Computer Science, Electrical Engineering, Computer Engineering, or a related field.
7+ years of industry experience in AI/ML for candidates with a Master’s degree, or 3+ years for Ph.D. candidates.
Competence in probability, statistics, linear algebra, and machine learning.
Expertise in Python and deep learning frameworks such as PyTorch or TensorFlow, with experience using modern ML tooling (e.g., Hugging Face, vLLM).
Experience building production-ready, scalable machine learning systems.
Deep understanding of modern AI techniques in areas such as NLP, multimodal AI, speech (ASR), or computer vision.
Strong publication record in top-tier conferences such as NeurIPS, ICML, ICLR, ACL, EMNLP, or AAAI is preferred.
Experience with model fine-tuning and reinforcement learning is a plus
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
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Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
What We Do
The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
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