At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. What started in 2014 as restaurant delivery has evolved into the delivery of (almost) everything. Today, we're operating in over 500 cities across 30 countries, and since joining forces with DoorDash in 2022, we're continuing to dream bigger and expand even further.
Working at Wolt isn't always easy—but it's always exciting. You'll learn faster, build more, and make a bigger impact than you might anywhere else. If you're a self-starter with an entrepreneurial mindset who enjoys solving problems and leading people, this could be the opportunity for you.
About the roleWe're looking for an experienced Support Manager to join our Romania Shared Service Center team in a fully remote role.
As a Support Manager, you'll lead a team of Support Leads and play a key role in shaping a high-performing, customer-obsessed support organization. You'll partner closely with the Head of Support and cross-functional teams to drive operational excellence, improve customer and partner experiences, and develop strong leaders who help their teams thrive.
This role is ideal for someone who combines strategic thinking with hands-on leadership, enjoys working in a fast-paced environment, and takes ownership beyond the obvious.
What you'll be doing- Partner with the Head of Support to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
- Lead, coach, and develop a team of Support Leads, fostering high performance, engagement, and continuous growth.
- Drive strategic initiatives and execute improvements that enhance the overall support experience.
- Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements.
- Collaborate closely with the Content, Training, and Quality teams to continuously improve support processes, knowledge, and quality standards.
- Introduce and implement new ways of working while encouraging feedback and continuous improvement.
- Build strong partnerships with stakeholders across the business to improve the end-to-end customer experience.
- Lead by example by demonstrating what customer obsession looks like and continuously raising the bar for service excellence.
- Excellent verbal and written communication skills in both English and Romanian.
- 3–5 years of people leadership experience, ideally within Customer Support, Customer Service, or another operations environment.
- A genuine passion for creating outstanding customer experiences and developing high-performing teams.
- Strong coaching and leadership skills with the ability to motivate, develop, and inspire others.
- Experience using data to identify trends, make informed decisions, and drive operational improvements.
- Strong analytical skills and proficiency in Excel and Microsoft Office tools.
- Excellent organizational skills, with the ability to prioritize effectively and manage multiple initiatives simultaneously.
- Strong presentation and stakeholder management skills.
- A proactive, hands-on mindset and the ability to thrive in a fast-paced, ever-changing environment.
- Experience in project management or formal people management training is considered a plus.
If you're excited about leading teams, improving customer experiences, and making an impact in one of Europe's fastest-growing tech companies, we'd love to hear from you.
We'll be reviewing applications on an ongoing basis, so if this sounds like the right opportunity for you, don't wait—apply today!
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- Excellent verbal and written communication skills in English and Romanian
- 3-5 years of people leadership experience, ideally within Customer Support, Customer Service, or operations
- Experience using data to identify trends and drive operational improvements
- Strong analytical skills and proficiency in Excel and Microsoft Office tools
- Strong coaching and leadership skills with ability to motivate, develop, and inspire others
- Excellent organizational skills with ability to prioritize and manage multiple initiatives
- Strong presentation and stakeholder management skills
- Proactive, hands-on mindset and ability to thrive in a fast-paced, changing environment
- Experience in project management or formal people management training
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
