The Site Reliability Engineer will be an active contributor responsible for configuring Dynatrace as the main business monitoring platform and SolarWinds as the primary networking monitoring tool at the bank. This role requires deep technical expertise in enterprise technology, extensive experience with Dynatrace SaaS Gen3, and proficiency in SolarWinds, along with the capability to implement monitoring solutions in a highly regulated banking environment. The engineer must be Dynatrace certified and have at least 5 years of experience working directly with Dynatrace in complex enterprise settings.
Key Responsibilities:
Implement monitoring for business applications, infrastructure, cloud environments, and Azure tenants and subscriptions using Dynatrace SaaS Gen3.
Configure and optimize OneAgent, synthetics, log ingestion, custom metrics, tagging strategies, management zones, and business application mapping.
Create dashboards and reports for both technical (SRE, DevOps, operations) and business (executives, application owners) stakeholders. Use DQL to generate advanced queries, dashboards, reports, and insights.
Use alerts, problems, and events to deliver actionable insights and avoid incidents.
Collaborate with architecture, DevOps, SRE, security, and business teams to ensure comprehensive end-to-end monitoring coverage. Troubleshoot monitoring settings and fix issues promptly.
Make sure monitoring complies with banking regulations and standards.
Document monitoring setups, dashboards, runbooks, and best practices.
Utilize SolarWinds monitoring experience where applicable to enhance Dynatrace coverage.
Qualifications:
Certification as Dynatrace Certified Professional or higher preferred.
Over 5 years of direct, hands-on experience with Dynatrace in large-scale enterprise environments.
Deep understanding of Dynatrace SaaS Gen3 architecture and features.
Strong understanding of enterprise technology stack (applications, middleware, databases, infrastructure, cloud, networking, and security). Proficiency in DQL with the ability to develop actionable queries and dashboards.
Experience creating dashboards for both technical and business audiences.
Hands-on experience configuring OneAgent, synthetics, log ingestion, custom metrics, tagging, and business applications. Experience with monitoring Azure tenants and subscriptions.
Demonstrated SolarWinds monitoring experience.
Familiarity with regulated environments, ideally banking or financial services.
Excellent troubleshooting and problem-solving skills.
Clear and effective communication and documentation skills.
Skills Required
- Over 5 years of direct, hands-on experience with Dynatrace in large-scale enterprise environments
- Deep understanding of Dynatrace SaaS Gen3 architecture and features
- Strong understanding of enterprise applications, middleware, databases, infrastructure, cloud, networking, and security
- Proficiency in DQL and ability to develop actionable queries and dashboards
- Experience creating dashboards for technical and business audiences
- Hands-on experience configuring OneAgent, synthetics, log ingestion, custom metrics, tagging, and business applications
- Experience monitoring Azure tenants and subscriptions
- Demonstrated SolarWinds monitoring experience
- Excellent troubleshooting and problem-solving skills
- Clear communication and documentation skills
- Dynatrace Certified Professional certification or higher
- Familiarity with regulated environments, ideally banking or financial services
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
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