Jobs at First Horizon Bank

Analyzes contact center activity, forecasts staffing needs, creates schedules, monitors adherence and service metrics, and prepares operational reports. The role performs historical, interval, and what-if analyses; provides real-time staffing guidance; identifies efficiency improvements; tracks system issues; and recommends workforce strategies to improve productivity, service levels, and cost effectiveness across multiple sites and departments.

Develops new private banking relationships and expands existing client assets through holistic financial planning. Advises clients on investments, wealth planning, credit, banking, and balance-sheet needs while managing loan and depository portfolios. Ensures solutions align with client goals, maintains strong client relationships, acquires new business, and follows risk, regulatory, and security requirements.

Develops and manages user acceptance testing plans, cases, scripts, test data, traceability matrices, execution, regression testing, defect resolution, and release reporting. Collaborates with business stakeholders, developers, project managers, and QA teams to validate banking and digital platform functionality. Provides UAT training and support, facilitates gateway meetings, documents risks and results, manages production defect improvements, and leads retrospectives and lessons-learned sessions.

Develops and manages high-net-worth client relationships, acquiring new business and advising clients on wealth management, credit, investments, banking, insurance, risk management, and business transitions. Builds referral networks, partners with internal specialists, manages complex portfolios, achieves revenue and retention goals, and maintains regulatory compliance. Serves as a senior advisor and role model while delivering comprehensive financial solutions.

Provides independent second-line oversight and credible challenge for operational risk across banking businesses. Reviews risk assessments, controls, indicators, incidents, losses, remediation, change risk, and third-party risk. Advises first-line teams, facilitates risk workshops, supports regulatory exams and executive reporting, and coordinates enterprise risk responses. The role also advances automation and AI-enabled monitoring while influencing stakeholders, managing initiatives, and strengthening risk culture.

The Senior Technical Product Manager gathers and documents business requirements, user needs, and product requirements while serving as a functional subject matter expert. The role provides internal consulting and collaborates with SMEs, vendors, financial institutions, and end users. Responsibilities require extensive program, project, business, technical, product development, software development, and data analysis experience, along with 10% domestic travel.

Leads equity portfolio management and investment strategy across global capital markets, including asset allocation, quantitative portfolio construction, risk modeling, optimization, and liquid alternatives. Analyzes client portfolios, implements investment decisions, conducts regulatory reviews, prepares market commentary, advises relationship teams and clients, presents to boards and high-net-worth stakeholders, and supervises equity portfolio management staff.

Analyze and report on loan, deposit, and credit card pricing strategies; develop dashboards and reports; answer banker pricing inquiries; support product strategy; ensure processes comply with risk, audit, and regulatory requirements; prepare executive presentations; and contribute to Treasury projects.

Ensures compliance with Sarbanes-Oxley and related financial reporting regulations. Maintains internal control documentation, performs SOX scoping and testing coordination, supports process walkthroughs, collaborates with internal and external auditors, addresses control deficiencies, assists with remediation and governance processes, assesses business-process changes, identifies risks, and trains control owners.

Manages commercial loan portfolio risk through credit analysis, underwriting, financial spreading, risk rating, covenant compliance, annual reviews, renewals, and loan pricing. Partners with Relationship Managers and clients to collect financial information, evaluate repayment capacity, structure and approve loans, monitor industry trends, and maintain a profitable, high-quality portfolio.

Develop and grow client relationships, generate revenue, and provide investment, financial planning, estate planning, brokerage, trust, insurance, and family office solutions. Build referral partnerships with bankers and external centers of influence, conduct client meetings and annual reviews, assess changing financial objectives, recommend appropriate solutions, communicate the firm’s value proposition, monitor market trends, and drive community-based business development.

Leads technical accounting policy activities, including implementing new accounting standards, documenting adoption, preparing disclosures, developing guidance for transactions and business strategies, and reviewing financial statements for U.S. GAAP and SEC compliance. Monitors emerging accounting issues, maintains internal policies, researches accounting guidance, and communicates technical accounting impacts to management.

Provides technical support for Treasury Management clients by handling service requests, resolving issues, recommending relevant products, delivering client training, and navigating multiple systems. Maintains advanced knowledge of Treasury Management tools, follows banking security and regulatory procedures, collaborates with sales, product, and implementation teams, and tracks recurring issues to identify process improvements and client risk.

Manages commercial and corporate loan portfolios through underwriting, risk assessment, loan structuring, annual reviews, renewals, covenant compliance, and financial analysis. Partners with relationship managers on client development, lending proposals, cross-selling, due diligence, and loan documentation. Maintains portfolio quality, supports origination and servicing, delegates work to junior team members, and provides coaching and guidance.

Develops and manages commercial, middle-market, and commercial real estate client relationships. Responsibilities include originating and servicing loans, expanding portfolios, analyzing borrower credit, structuring transactions, recommending pricing, coordinating underwriting and deal teams, preparing loan documentation, monitoring covenants and portfolio quality, and identifying additional financial needs. Provides client financial guidance and mentors bank associates while ensuring compliance with lending policies and regulatory requirements.

Manage end-to-end corporate and retail real estate transactions, including site selection, leases, acquisitions, dispositions, renewals, and relocations. Coordinate brokers, vendors, legal, finance, facilities, and leadership. Perform market research, lease and financial analysis, portfolio optimization, governance, reporting, and transaction pipeline planning while supporting transitions to occupancy.

Manages commercial banking relationships, grows existing and new client portfolios, evaluates credit quality, structures and prices loans, and coordinates underwriting and deal approvals. Advises clients on financial products and strategies, prepares loan and commitment documentation, monitors covenants and portfolio risk, and ensures loan closings meet bank requirements. The role requires strong knowledge of commercial lending policies, syndicated loans, middle-market lending, and South Florida markets.

Design, develop, test, deploy, and maintain scalable enterprise applications using .NET, C#, Angular, Blazor, SQL Server, REST APIs, and messaging technologies. Lead technical initiatives, participate in architecture and Agile processes, mentor developers, collaborate with business users, troubleshoot production issues, and deliver secure, maintainable software solutions.

Manage and maintain complex global network infrastructure, including F5 BIG-IP, Cisco, and HPE Aruba platforms. Investigate and resolve network outages, performance issues, and security incidents; perform upgrades, configuration changes, monitoring, and on-call support. Lead automation initiatives using Python and Ansible, maintain technical documentation, and collaborate with systems, security, and application teams. The role requires 5–7 years of experience and professional vendor certifications are preferred.

Develop and manage high-value commercial client relationships, acquire new business, and provide customized lending, deposit, and banking solutions. Structure complex credit transactions, oversee portfolio risk, drive loan and deposit growth, meet sales and retention goals, collaborate with credit and treasury specialists, maintain regulatory compliance, and serve as a trusted financial advisor and community representative.