Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Senior Workday Systems Analyst
Position Summary
The Senior Workday Systems Analyst is a hands-on functional business partner responsible for supporting, configuring, and improving the Workday platform. This role works closely with HR, Finance, IT, and other stakeholders to analyze business requirements, recommend scalable solutions, and provide reliable production support.
The ideal candidate can evaluate business requirements, document sustainable business processes, configure Workday, troubleshoot system issues, build reports, and create calculated fields.
Key Responsibilities:
Workday Configuration and Functional Support
Configure, maintain, and support Workday HCM – worker lifecycle events, organizations, job management staffing model, work structures, and related foundational data.
Support Workday Recruiting configuration and processes – requisitions, candidate workflows, offers, hiring, and scheduling tool.
Configure and support Compensation – compensation plans, eligibility rules, compensation review processes/comp tool, validations, and statements.
Support Performance and Talent processes – goals, performance reviews, calibration, talent reviews, templates, notifications, and dashboards.
Configure and support Absence and Time Tracking –including plans, eligibility, accruals, time entry, validations, approvals, and issue resolution.
Own the analysis and resolution of Workday production issues, including root-cause analysis, configuration fixes, testing, stakeholder communication, and appropriate documentation.
Partner with HR and business stakeholders to analyze requirements, evaluate solution options, and recommend scalable Workday solutions aligned with business processes, system capabilities, and governance standards.
Business Processes and Security
Configure and maintain Workday business processes – steps, approvals, condition rules, validations, notifications, and security policies.
Administer role-based, user-based, and organization-based security groups.
Establish cadence for system security reviews, segregation-of-duties, and data integrity.
Support Workday governance by maintaining configuration standards, documentation, change controls, naming conventions, and appropriate system access.
Conduct downstream impact analysis before implementing configuration, business process, security, or data changes.
Reporting, Calculated Fields, and Data
Design, build, and maintain Workday custom reports – advanced, matrix, and trending.
Create and troubleshoot calculated fields.
Establish and execute recurring data audits and reconciliations across Workday and integrated third-party systems to identify and resolve data integrity issues.
Configure and maintain Workday Hubs, dashboards, and other self-service tools.
Perform mass data changes using Workday EIBs.
Monitor and support Workday integrations with third-party systems; troubleshoot data and integration issues and partner with IT, vendors, and integration resources through resolution.
Testing, Releases, and Continuous Improvement
Lead requirements gathering, configuration, testing, roll-out, and post-production support.
Review bi-annual releases, recommend new feature adoption, and lead testing.
Maintain system setup documentation, test scripts, and user guides.
Provide training and knowledge transfer to HR users and support partners.
Partner with Workday, third-party vendors, and external consultants to troubleshoot issues, implement enhancements, and ensure solutions meet business and technical requirements.
Required Qualifications:
BS in Human Resources or Information Systems, or equivalent practical experience.
5+ years of HRIS/HR technology experience, including 3+ years of hands-on Workday configuration and production support experience in a complex environment.
Strong configuration experience in Workday HCM, Recruiting, and Advanced Comp, with experience in several additional areas, including Core Compensation, Performance, Talent, Absence, and Time Tracking.
Experience with EIB data loads.
Strong experience configuring Workday business processes, building custom reports, and calculated fields.
Experience gathering requirements, designing solutions, testing changes, troubleshooting issues, and supporting production deployments.
Strong analytical, problem-solving, documentation, and communication skills, with careful attention to data accuracy and controls.
Ability to manage multiple priorities, work independently, and collaborate effectively with technical and functional stakeholders.
Preferred Qualifications:
Workday certifications or formal training in one or more relevant functional areas.
Experience supporting Workday in a global or multi-country environment.
Experience supporting Workday integrations and working with technical teams or vendors to resolve integration issues.
Understanding of HR data privacy, audit controls, and change management.
Experience supporting semiannual Workday releases.
Familiar with scheduling tools like Paradox, Rooster, or other similar tools.
Hiring Pay Range:
$131,400 - $164,300Benefits:
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Skills Required
- BS in Human Resources or Information Systems, or equivalent practical experience
- 5+ years of HRIS or HR technology experience
- 3+ years of hands-on Workday configuration and production support experience in a complex environment
- Strong Workday configuration experience in HCM, Recruiting, and Advanced Compensation
- Experience with Core Compensation, Performance, Talent, Absence, and Time Tracking
- Experience with Workday EIB data loads
- Experience configuring Workday business processes, building custom reports, and creating calculated fields
- Experience gathering requirements, designing solutions, testing changes, troubleshooting issues, and supporting production deployments
- Strong analytical, problem-solving, documentation, and communication skills
- Ability to manage multiple priorities, work independently, and collaborate with technical and functional stakeholders
- Workday certification or formal training in relevant functional areas
- Experience supporting Workday in a global or multi-country environment
- Experience supporting Workday integrations and working with technical teams or vendors
- Understanding of HR data privacy, audit controls, and change management
- Experience supporting semiannual Workday releases
- Familiarity with Paradox, Rooster, or similar scheduling tools
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
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Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
What We Do
The Business AI Cloud is the only sovereign, composable and secure AI platform that enables businesses to rapidly adopt, significantly transform and immediately unlock the value of their data. Trusted by more than 2,500 of the world’s largest enterprises and recognized by Gartner, Forrester, IDC and the Deloitte Fast 500, Uniphore is where enterprise AI moves from ambitions to production. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
