Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties:
• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Voice Engineer
On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.
Voice Engineer Job Details
Demonstrated skills on Avaya systems, which includes.
Avaya Communications Manager 5.2.1, or higher.
Avaya Modular Messaging voice mail system.
Avaya AES servers
Avaya SES server
Avaya System and Session Manager
Avaya SIPERA SBC or other SBC’s
Avaya G860/ Audio Codes.
Avaya AES servers.
Nectar, or other VoIP monitoring tools
Infortel, or other CDR
Polycom, Lync, or other audio conferencing systems.
QualificationsVoice Engineer Mandatory Skills
Develops and maintains appropriate vendor and internal/external customer relationships
Provide 1st, and 2nd level technical support for integrated voice systems and networks.
Maintains high level of expertise in current and emerging technologies
Create telecom documentation, defining equipment and circuit inventory.
Participates in ensuring that customer requests via the ticketing system are managed to closure.
Complies with all standard internal controls and processes.
Delivers results in support of achieving the organization’s Service Level Agreements.
5+ year’s professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
Performs programming, for ARS, AAR, Route patterns.
Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
Adding voice mail boxes in Avaya Modular Messaging system.
Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
Be able to perform firmware upgrades to circuit packs.
Must know about TDM, Pri, and SIP Trunking.
Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
Should know how to troubleshoot analog, modem, and fax lines.
Hands on knowledge with patch panels, cross connects, and punch down blocks.
Circuit packs, and G650 power supply replacement.
Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
Updates standard documentation templates.
Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
Vendor Management.
Experience managing dial numbering plans.
Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
Experience with VoIP systems.
Experience with PC based tools and products, MS Office products suite preferred.
Interpersonal, organizational, customer service, communications verbal skills.
Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 5+ years experience maintaining and troubleshooting Avaya CM and related Avaya systems
- Demonstrated skills on Avaya Communication Manager 5.2.1 or higher
- Experience with Avaya Modular Messaging voicemail system
- Experience with Avaya AES and SES servers
- Experience with Avaya System Manager and Session Manager
- Experience with Avaya SIPERA SBC or other SBCs
- Experience with Avaya G860 / AudioCodes devices
- Experience with VoIP monitoring tools (Nectar or similar) and CDR tools (Infortel or similar)
- Provide 1st and 2nd level technical support for integrated voice systems and networks
- Ability to program ARS, AAR, and Route Patterns
- Add/configure Avaya 9650 hardphones and One-X Communicator softphones
- Add voicemail boxes in Avaya Modular Messaging
- Knowledge and ability to program and install DS1, Medpro, CLAN, and VAL circuit packs and perform firmware upgrades
- Understanding of TDM, PRI, SIP Trunking, trunk groups, signal groups, and DS1 programming
- Ability to troubleshoot analog, modem, and fax lines
- Hands-on experience with patch panels, cross-connects, and punch down blocks
- Experience replacing circuit packs and G650 power supplies
- Ability to program phone features (call forward, EC500, abbreviated-dial, hunt groups, cov-paths, VDN, Vectors)
- Experience managing dial numbering plans and Avaya ACD/Call-Center administration
- Vendor management and ability to present technical direction to ITS and LOB stakeholders
- Experience with PC based tools and Microsoft Office suite
- Avaya certifications (ACIS, ACSS)
Procom Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procom Services and has not been reviewed or approved by Procom Services.
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Healthcare Strength — Medical, prescription, telehealth (Teladoc), and HSA options are available for eligible W‑2 contractors, and mental‑health resources are highlighted for employees. These offerings indicate a substantive core health package for many internal staff and some contractor engagements.
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Strong & Reliable Incentives — Recruiter and sales roles feature base‑plus‑commission structures that can yield strong earnings for top performers. This structure creates notable upside when targets are met.
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Leave & Time Off Breadth — Paid sick leave and holiday pay structures are referenced for eligible roles, alongside culture materials noting generous vacation and sick‑day policies. These elements point to a defined time‑off framework in certain programs and locations.
Procom Services Insights
What We Do
Procom is a leading North American provider of IT staffing and contract workforce services. They specialize in connecting businesses with high-quality technical talent through contract staffing, direct hire, and IT consulting. Additionally, Procom provides comprehensive workforce solutions, such as Employer of Record (EOR) and Agent of Record (AOR) services, designed to help organizations manage their contingent workforces and support long-term digital transformation and growth.
