Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Sr Voice Engineer
On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.
Sr Voice Engineer Job Details
- Demonstrated skills on Avaya systems, which includes.
- Avaya Communications Manager 5.2.1, or higher.
- Avaya Modular Messaging voice mail system.
- Avaya AES servers
- Avaya SES server
- Avaya System and Session Manager
- Avaya SIPERA SBC or other SBC’s
- Avaya G860/ Audio Codes.
- Avaya AES servers.
- Nectar, or other VoIP monitoring tools
- Infortel, or other CDR
- Polycom, Lync, or other audio conferencing systems.
Sr Voice Engineer Mandatory Skills
- Develops and maintains appropriate vendor and internal/external customer relationships
- Provide 1st, and 2nd level technical support for integrated voice systems and networks.
- Maintains high level of expertise in current and emerging technologies
- Create telecom documentation, defining equipment and circuit inventory.
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Complies with all standard internal controls and processes.
- Delivers results in support of achieving the organization’s Service Level Agreements.
- 5+ year’s professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
- Performs programming, for ARS, AAR, Route patterns.
- Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
- Adding voice mail boxes in Avaya Modular Messaging system.
- Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
- Be able to perform firmware upgrades to circuit packs.
- Must know about TDM, Pri, and SIP Trunking.
- Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
- Should know how to troubleshoot analog, modem, and fax lines.
- Hands on knowledge with patch panels, cross connects, and punch down blocks.
- Circuit packs, and G650 power supply replacement.
- Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
- Updates standard documentation templates.
- Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
- Vendor Management.
- Experience managing dial numbering plans.
- Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
- Experience with VoIP systems.
- Experience with PC based tools and products, MS Office products suite preferred.
- Interpersonal, organizational, customer service, communications verbal skills.
- Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.
Sr Voice Engineer Start Date
ASAP
Sr Voice Engineer Assignment Length
6+ months
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- 5+ years professional experience maintaining and troubleshooting Avaya Communications Manager and related Avaya systems
- Hands-on experience with Avaya Communications Manager (5.2.1 or higher)
- Experience with Avaya Modular Messaging (voicemail) administration
- Experience with Avaya AES servers, Avaya SES, System and Session Manager
- Experience with Avaya SIPERA SBC or other SBCs and Avaya Border Controllers
- Experience with VoIP monitoring tools (eg. Nectar) and CDR systems (eg. Infortel)
- Ability to provide 1st and 2nd level technical support for integrated voice systems and networks
- Programming experience for ARS, AAR, route patterns, trunk groups, signal groups, and DS1 programming
- Knowledge of TDM, ISDN PRI, analog/digital trunking, SIP trunking, DS-0/DS-1/DS-3 circuits, CSUs and modems
- Experience adding/configuring Avaya 9650 hardphones and One-X Communicator softphones
- Ability to add voicemail boxes in Avaya Modular Messaging
- Ability to program phone features: call forward, EC500, abbreviated-dial, hunt groups, cov-paths, VDN, vectors
- Knowledge and hands-on experience installing and programming DS1, Medpro, CLAN, and VAL circuit packs and performing firmware upgrades
- Hands-on knowledge with patch panels, cross-connects, punch down blocks, circuit pack and G650 power supply replacement
- Ability to troubleshoot analog, modem, and fax lines
- Experience with Polycom, Lync, or other audio conferencing systems
- Experience managing dial numbering plans and vendor management
- Experience with Avaya ACD/PBX/VoIP and Avaya Call-Center administration
- Experience with PC-based tools; Microsoft Office suite
- Avaya certifications (ACIS, ACSS)
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
