Microsoft is looking for an experienced technical program manager to join our Corporate, External, and Legal Affairs (CELA) team as a Senior Technical Program Manager for the Trusted Technology Group (TTG). The role would sit within a centralized operations group and provide support to teams across TTG including Privacy, Digital Safety Unit, Enterprise Resilience and Crisis Management, Tech for Society, and Accessibility as they engage regulators around the world. TTG is responsible for advancing Microsoft’s trust strategy by engaging with regulators, customers, and other external stakeholders as well as engineering and business and engineering groups internally. TTG also develops and maintains internal standards and contributes to core governance and compliance functions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Operations & Intake Management
Manage the vendor team responsible for the triage, routing, assignment, and tracking of regulatory and consumer inquiries received by Microsoft for multiple domains.
Monitor incoming volume of regulatory inquiries across multiple domains and ensure efficient triage and routing.
Ensure timely assignment of regulatory inquiries to regulatory engagement teams, balancing workload and expertise.
Identify appropriate project management for large, high-impact regulatory inquiries from intake through resolution.
Program Improvement
Develop and execute improvement plans that strengthen end-to-end response quality, speed, and consistency.
Drive innovation and efficiency in TTG’s operations, processes, and digital tools, leveraging artificial intelligence (AI) and other technologies where appropriate.
Partner with engineering, support, and other partner teams to identify gaps and inefficiencies surfaced through regulatory engagements.
Stakeholder Engagement
Monitor the health of working relationships with internal stakeholders and partner teams.
Develop and implement strategies to improve collaboration, communication, and trust across the regulatory engagement ecosystem.
Guidance & Enablement
Provide subject-matter guidance to the vendor team supporting the Regulatory Inquiries Program and partner functions on regulatory inquiry handling, escalation paths, and best practices.
Culture
Foster a growth-driven mindset and learning culture in TTG and across CELA.
Qualifications
Required Qualifications
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Experience in Dynamics CRM.
- Demonstrated expertise in privacy, digital safety, accessibility, responsible AI and/or related fields, with an understanding of the interplay between these digital regulatory domains.
- Ability to make risk-based decisions that involve tradeoffs.
- Ability to persuade, influence, collaborate, and build trust with stakeholders.
- Keen interest in Microsoft products and advanced technologies, including artificial intelligence.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree and 4+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience
- 2+ years of experience managing cross-functional and/or cross-team projects
- Bachelor's degree and 8+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience
- 6+ years of experience managing cross-functional and/or cross-team projects
- 1+ year of experience reading and/or writing code, such as sample documentation or product demos
- Experience with Dynamics CRM
- Expertise in privacy, digital safety, accessibility, responsible AI, or related fields
- Understanding of the interplay among digital regulatory domains
- Ability to make risk-based decisions involving tradeoffs
- Ability to persuade, influence, collaborate, and build trust with stakeholders
- Interest in Microsoft products and advanced technologies, including artificial intelligence
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
