Job Description
Job Purpose
Provides critical IT Support to the IT organization and business by partnering with others to determine the best way to use information technology to solve business problems. Performs strategic analysis for future system and technology investments and develop plans to implement them. Ensures that IT projects use the right technologies to meet the user's business needs. Serves as a multi-disciplined, subject matter expert on existing systems within the company as well as current technologies, BSS/OSS applications, and vendors/providers in the marketplace.
Essential Functions
Architecture Responsibilities
- Research tools, applications, industry best practices, and trends for OSS/BSS and other applications. Evaluate this new technology and identify potential fits for the company's architectural direction (20%)
- Lead efforts to create plans or roadmaps for Company Applications, Infrastructure, Data and Information Security that matches business plan and addresses current pain points (20%)
- Lead the efforts to create and maintain Business Continuity / Disaster Recovery plans (10%)
- Lead Application Rationalization planning efforts (10%)
- Plan and document standard web services / APIs (10%)
Technical oversight responsibilities
- Review / approve technical designs for ADM (application development and maintenance) based on the degree they meet business requirements, security requirements, use standard APIs and best practice (20%)
- Assess the quality of ADM staff through code reviews, architecture reviews, application test results, etc.(10%)
Education
- Four years of College resulting in a Bachelor's Degree or equivalent
Experience
- 12+ years Telecom/Service Industry experience in multiple areas including software design and development, billing, customer care, provisioning, force management, and networking
- Experience or demonstrated ability to provide customer-oriented IT support and consultative services to internal clients
- Experience leading Software development teams
- Project management experience including budget management
- Experience with CBT's existing legacy and operation support systems
- Application data and network security
- Application architecture and planning
Special Knowledge, Skills, and Abilities
- Deep and wide knowledge and understanding of numerous information technology areas
- Extensive knowledge of IT service companies who have expertise in the communication/telco/network provider arena, including working relationships with people and companies who have helped companies automate their business
- Good communication, human relations, and networking skills in order to work with business partners to develop system plans
- Ability to assess long term benefits and assign priorities based on those business benefits
- Ability to incorporate wide-ranging data, technology, and stakeholder inputs, opinions, motivations, and goals to create a common strategic plan
- Ability to effectively influence peers, executives, and business partners to agree to a common strategic plan.
- Enough financial savvy to be able to assess financial investment and potential return when evaluating potential system solutions
- Demonstrated success in managing IT personnel, and managing development and implementation of large scale IT systems
Supervisory Responsibilities
- No direct supervisory responsibilities
- Oversees the work of outsourced vendor resources to ensure deliverables are met
- May lead work teams as needed
About Us
Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Additional Information
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses
What We Do
Born from a long, rich and proven history of serving communities through innovation and transformation, we are now taking our impact to another level to be even more for the people we care so much about. altafiber's vision sees complete fiber access in our current markets and beyond, connecting more people, businesses, and communities with an elevated commitment to our customers and to those we serve.
For more information about our transformation from Cincinnati Bell to altafiber, please visit: https://info.cincinnatibell.com/altafiber.
