Jobs at Dragos

Advise product teams and EU customers on NIS-2 and related OT cybersecurity regulations. Shape product strategy, roadmap priorities, compliance positioning, customer use cases, go-to-market plans, and educational content for critical infrastructure sectors. Represent the company in industry forums, support sales and marketing, track product KPIs, identify EU opportunities, and mentor product managers. The role focuses on energy and other regulated infrastructure environments.

Administer Windows, Linux, virtualized systems, networks, Microsoft 365, identities, endpoints, backups, and security controls. Provide Tier 2 and Tier 3 support, resolve infrastructure issues, manage patching and vulnerabilities, onboard and offboard employees, maintain documentation, track assets and licenses, and automate routine IT tasks. The hybrid role requires on-site work in Maryland several days per week.

Provides first-line technical support for enterprise customers using critical infrastructure cybersecurity products. Responsibilities include triaging and resolving common issues, troubleshooting Linux and networking environments, documenting cases, using AI tools, supporting upgrades and configuration changes, contributing to the knowledge base, escalating complex issues, and participating in a weekend on-call rotation.

Deliver hands-on, classroom and virtual technical training for customer security and operations teams across APAC. Teach OT/ICS security, Dragos Platform workflows, network visibility, threat detection, vulnerability management, and incident response. Manage technical labs, troubleshoot live issues, adapt instruction for experienced audiences, and collaborate with product and threat intelligence teams. Contribute to curriculum design, content updates, and new training programs while independently managing regional customer engagements and approximately 35% travel.

Serve as a technical bridge between Dragos and federal customers by understanding mission requirements, designing cybersecurity solutions, conducting demonstrations, supporting sales activities, managing proof-of-concept deployments, troubleshooting issues, and responding to proposals and technical inquiries. The role requires federal procurement knowledge, cybersecurity and ICS/OT expertise, active Top Secret clearance, and regular travel up to 50%.

Leads Dragos Public Sector’s post-sales technical team, mentoring subject matter experts and driving customer adoption, operationalization, and measurable platform value. The role manages customer escalations, stakeholder relationships, product feedback, roadmap advocacy, team processes, performance metrics, and AI-enabled improvements. It requires industrial cybersecurity expertise, SIEM experience, advanced network traffic analysis, U.S. citizenship, and willingness to travel up to 25%.

Provide first-line technical support to enterprise customers through email, chat, phone, and ticketing. Triage and resolve common issues, document cases, support upgrades and configuration changes, use AI tools responsibly, escalate complex problems while retaining ownership, and contribute to a peer-reviewed knowledge base. Participate in a weekend on-call rotation approximately once per month.

Manage post-sales customer success for European industrial clients, including onboarding, implementation, adoption, business reviews, renewals, retention, customer health monitoring, and at-risk account recovery. Serve as the customer advocate while collaborating with Sales, Product, Engineering, Professional Services, and Support. The role requires cybersecurity or industrial-sector experience, stakeholder management, regional expertise, and up to 30% travel across Europe.

Conduct early-stage product demonstrations and technical discovery for prospective customers. Partner with business development, marketing, account teams, and senior solution architects to qualify opportunities, provide consultative OT security recommendations, answer product and services inquiries, and maintain demo content, datasets, and lab environments. Share customer insights with product, marketing, and engineering teams. Travel may be required up to 15%.

Manage post-sales customer success for industrial clients across the MEA region. Drive onboarding, implementation, adoption, business reviews, renewals, retention, and account health. Partner with customers to define success criteria, identify expansion opportunities, resolve risks, and execute recovery plans. Collaborate with Sales, Product, Engineering, Professional Services, and Support while traveling up to 30% across the region.

Leads OT security monitoring and triage operations, investigates suspicious activity across industrial networks, validates detections, and escalates findings to incident responders and threat hunters. Maintains the Dragos Platform for customers, including asset classification, vulnerability management, detection tuning, and hardening recommendations. Produces incident reports, mentors analysts, collaborates across cybersecurity teams, and develops expertise in ICS protocols, adversary tactics, and industrial threat intelligence. The role includes shift-based coverage and occasional weekend or on-call work.

Lead OT security monitoring and triage, investigate suspicious activity across industrial networks, tune detections, manage vulnerabilities and asset classification, and escalate findings to threat hunters and incident responders. Mentor analysts, produce customer-facing reports, support hardening recommendations, and collaborate across cybersecurity teams. The role requires shift-based coverage, occasional weekend on-call work, and expertise in network security, security monitoring, and ICS/OT environments.

Lead OT security monitoring and triage operations, investigate suspicious activity across industrial networks, tune detections, manage vulnerabilities and asset classification, and escalate findings to incident responders and threat hunters. Produce customer-facing reports, support platform operations, mentor analysts, and collaborate across cybersecurity teams. The role requires shift-based coverage, remote coordination, and expertise in network security with a strong interest in ICS/OT environments.

Leads accounting operations for Dragos Public Sector, including financial close, reporting, revenue recognition, government contract compliance, audits, internal controls, timekeeping, billing, and accounting systems administration. Partners on budgeting and forecasting, manages accounting staff, supports tax and regulatory filings, and drives process improvements across a multi-entity environment.

Serve as a trusted technical advisor for critical infrastructure customers across Europe. Lead onboarding, adoption, workshops, technical enablement, account reviews, and recovery plans while helping customers improve OT cybersecurity maturity and operational resilience. Translate business and security objectives into measurable outcomes, guide platform integration and use-case operationalization, and provide subject-matter expertise on industrial cybersecurity frameworks. Collaborate with internal teams as the customer advocate and travel throughout Europe up to 30%.

Manage FP&A activities including headcount reporting, annual operating planning, rolling forecasts, variance analysis, financial modeling, sales and revenue forecasting, and budget-to-actual reviews. Provide analytical insights and decision support to operational leaders, partner cross-functionally on company initiatives, and communicate business drivers, KPIs, and financial results to stakeholders.

Owns the Dragos Platform’s release architecture, packaging, documentation, communications, and delivery across on-premises, cloud-hosted, customer-hosted, and hybrid environments. Manages cloud vendor relationships, coordinates release mechanisms and schedules, develops reference architectures, and partners with Engineering, Product Marketing, Support, Customer Success, and customers to prioritize deployment capabilities and ensure reliable releases.

Support and coordinate high-impact OT incident response engagements across APAC. Investigate incidents, conduct threat hunting and forensic analysis, determine root cause and operational impact, guide containment and recovery, improve response processes, and advise customers. The role requires clear communication with technical and executive stakeholders, remote collaboration, on-call availability, and travel for onsite engagements.

Leads and mentors a product security engineering team while remaining hands-on. Owns certification, accreditation, DISA STIG hardening, SOC 2, ISO 27001, audit readiness, vulnerability remediation, security tooling, and authorization initiatives. Coordinates with Compliance, Legal, Sales Engineering, and customers; tracks remediation SLAs and certification posture; establishes evidence collection processes; and translates technical security strategy into an executable roadmap.

Leads OT incident response investigations as Incident Commander, including triage, threat hunting, compromise assessments, root-cause analysis, and customer advisory work. Develops incident response plans, playbooks, maturity assessments, and tabletop exercises; manages customer relationships and communications; contributes to threat research and thought leadership; mentors responders and improves IR methodologies. The role requires extensive ICS/OT cybersecurity, digital forensics, consulting, incident management, and communication experience.