Sr, Tax Operations

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

WORK LOCATION: Varsity Brands HQ - 14460 Varsity Brands Way, Farmers Branch, TX

WORK TYPE: Full-Time Hybrid

WORK HOURS: Monday - Thursday onsite, Friday remote / 8AM-5PM CST

HOW YOU WILL MAKE AN IMPACT:

The Senior, Tax Operations supports the Company's tax compliance activities by managing complex sales and use tax processes, exemption certificate administration, tax inquiries, disputes, and related reporting. This role applies sound judgment to resolve issues, maintain accurate tax documentation, identify compliance risks, and improve processes across tax systems and workflows. The role serves as a knowledgeable resource to internal stakeholders and provides guidance to team members on day-to-day tax operations.

WHAT YOU WILL DO:

• Review and validate sales tax exemption certificates across multiple jurisdictions, including applicable Canadian jurisdictions, resolving incomplete, expired, or complex documentation issues.
• Manage the exemption-certificate process in Vertex On-Demand, including quality checks, record maintenance, reporting, and process-improvement recommendations.
• Respond to and resolve escalated tax inquiries and disputes in Engage and HighRadius, partnering with internal stakeholders, customers, and tax jurisdictions as needed.
• Research sales and use tax questions, apply established tax guidance, and escalate technical or material matters appropriately.
• Support business-license compliance, including registrations, renewals, documentation, and coordination with external agencies.
• Review, approve, and post customer tax adjustments in receivables in accordance with established procedures and controls.
• Monitor tax-related workflows, trends, and service levels to identify risks, recurring issues, and opportunities to improve accuracy and efficiency.
• Serve as a resource to Tax Specialists and cross-functional partners by providing guidance, training, and support on tax processes and requirements.
• Partner with Procurement, Accounts Payable, Sales, Distribution, and Operations teams to support appropriate tax treatment of transactions and exemptions.
• Other duties as assigned.

QUALIFICATIONS:

Knowledge, Skills, Abilities

• Strong working knowledge of sales and use tax compliance and exemption-certificate requirements across multiple jurisdictions.
• Ability to research tax questions, interpret established guidance, resolve complex operational issues, and escalate material matters appropriately.
• Strong analytical, problem-solving, and documentation skills with a high degree of accuracy and attention to detail.
• Ability to manage high-volume tax workflows, prioritize competing requests, and identify recurring risks or process issues.
• Effective customer-service and communication skills for working with internal partners, external customers, and tax jurisdictions.
• Ability to provide day-to-day guidance and knowledge sharing without formal people-management responsibility.
• Experience with Vertex, HighRadius, or similar tax and receivables systems preferred.

Education, Certification and Experience

• Bachelor's degree in Accounting, Finance, or a related field preferred.
• Three to five years of progressive experience in sales and use tax, indirect tax compliance, or a closely related tax operations role.
• Prior experience with exemption-certificate management and customer or jurisdictional issue resolution preferred.
• Experience with Vertex, HighRadius, or similar tax and receivables systems preferred.

Success Indicators

• Exemption certificates and tax records are accurate, complete, current, and maintained in accordance with established requirements.
• Escalated tax inquiries, disputes, and customer adjustments are resolved accurately and within expected service levels.
• Tax workflows and recurring issues are monitored proactively, with risks escalated and improvement opportunities identified.
• Internal stakeholders and team members receive reliable guidance on routine tax processes and requirements.
• Business-license and related compliance activities are completed accurately and on time.

Supervisory Responsibility

This position has no direct reports. The role may provide day-to-day guidance, training, and process support to Tax Specialists and cross-functional partners.

Physical Demands and/or Work Environment

This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Travel

Travel is minimal; occasional out-of-area or overnight travel may be expected based on business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.