Customer Relationship Management
(1)Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned portfolio
(2)Host periodic contract execution reviews with key data center customers in the assigned portfolio with support of operational owners and technical owners to present a comprehensive view of contractual services fulfillment.
(3)Own contract performance recovery plans to include frequent touch points with customer.
(4)Provide installed base technical updates, including but not limited to, service bulletins, to customers
-Operations
(1)Maintain all service agreement related documentation including contracts, customer communications and contract performance reports including but not limited to service level agreements (SLAs), bill of materials (BOM), maintenance schedules, service reports and service bulletins.
(2)Synchronizing Customer and service events / demand with internal functions such as service operation teams, procurement, parts and technical COE
(3)Oversee and manage the entire service delivery process for key data center customers
(4)Work with data centers owners to optimize chiller plant reliability and availability
(5)Manage the ordering of materials and logistics according to the service schedule and progress to ensure all materials delivered can be billed timely.
(6)Be responsible for Quality and EHS oversight on work performed at assigned customer sites
(7)Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, PM completion, orders and NPS
-Sales revenue, margins and orders
(1)Responsible for service agreements, repairs and upgrades end-end sales process, including but not limited to, managing customer enquires, preparation of technical proposal and quotation, negotiation, order booking, execution, billing, account receivable, financial reporting and forecast review
(2)Contractual opportunity development (incl. business development opportunities) and risk identification (incl. risk profiling and mitigations)
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Carrier Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Carrier and has not been reviewed or approved by Carrier.
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Leave & Time Off Breadth — Paid time off is described as generous with the option to purchase additional days, and policies scale with tenure. This breadth helps offset base-pay concerns for some roles.
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Parental & Family Support — Paid parental leave covers birth, adoption, and bonding with structured programs for primary caregivers. Coverage spans various family situations, enhancing overall support.
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Retirement Support — Retirement offerings include a 401(k) with a Lifetime Income Strategy focused on converting savings to income. This structure emphasizes long-term financial planning.
Carrier Insights
What We Do
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit www.Corporate.Carrier.com.
