Sr. Support Manager, Execution Services, IT

Posted 6 Hours Ago
Be an Early Applicant
Hiring Remotely in Hong Kong
Remote
Senior level
Fintech • Payments • Financial Services
The Role
Lead technical operations for institutional trading systems: monitor performance, resolve incidents, run deployments, implement automation and monitoring, perform root-cause analysis, ensure regulatory compliance, liaise with trading desks and engineering, and provide training to operational staff to maintain low-latency, high-reliability execution platforms.
Summary Generated by Built In

Position Description

We are seeking a highly skilled Technical Operations caliber to ensure the smooth functioning, monitoring, and support of our institutional trading systems. This role plays a key part in maintaining system reliability, performance, and compliance for mission-critical trading platforms used by institutional clients. You will work closely with developers, traders, IT infrastructure teams, and compliance to manage the daily operations and incident response of trading environments.

Key Areas of Responsibility

  • Monitor the health and performance of institutional trading systems in real-time.

  • Proactively identify and resolve system issues before they impact trading activity.

  • Respond to and resolve production incidents promptly, escalating to development teams when necessary.

  • Perform root-cause analysis and implement preventative measures

  • Coordinate and execute production deployments, patches, and upgrades with minimal downtime.

  • Work with QA and Dev teams to validate changes before release.

  • Develop and maintain applications/scripts for monitoring, automation, and operational efficiency.

  • Ensure operational activities meet regulatory requirements and internal control standards.

  • Maintain records of incidents, changes, and operational procedures.

  • Liaise between trading desks, technology teams, vendors, and client support teams.

  • Provide technical training and guidance to other operational staff

Requirements

  • Bachelor’s Degree or higher in Computer Science, Information Technology, Engineering, or related field

  • 15 years or above relevant experience with institutional trading systems and protocols (e.g., FIX protocol, market data APIs)

  • In-depth Equities Low Touch Execution Management business knowledge

  • Deep knowledge in low latency architecture/framework and experience in High Frequency Trading system

  • Strong experience with Linux/Unix environments.

  • Skills in scripting languages (Python, Shell, Perl) for automation and monitoring.

  • Experience in Java, SQL, FIX message protocol, Chronicle Queue, Linux

  • Knowledge of networking fundamentals (TCP/IP, firewalls, VPNs, DNS).

  • Understanding of relational databases (SQL) for operational queries.

  • Understanding of securities brokerage workflows: order routing, execution, settlement

  • Strong analytical and problem-solving abilities

  • Fluent in English and Mandarin (willing to travel to Shenzhen occasionally will be advantageous

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Skills Required

  • Bachelor's Degree or higher in Computer Science, Information Technology, Engineering, or related field
  • 15 years or above relevant experience with institutional trading systems and protocols (e.g., FIX protocol, market data APIs)
  • In-depth Equities Low Touch Execution Management business knowledge
  • Deep knowledge in low latency architecture/framework and experience in High Frequency Trading systems
  • Strong experience with Linux/Unix environments
  • Skills in scripting languages (Python, Shell, Perl) for automation and monitoring
  • Experience in Java
  • Experience with SQL and understanding of relational databases for operational queries
  • Experience with FIX message protocol
  • Experience with Chronicle Queue
  • Knowledge of networking fundamentals (TCP/IP, firewalls, VPNs, DNS)
  • Understanding of securities brokerage workflows: order routing, execution, settlement
  • Strong analytical and problem-solving abilities
  • Fluent in English and Mandarin
  • Willingness to travel occasionally to Shenzhen

CLSA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.

  • Pay Growth & Progression Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
  • Healthcare Strength Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
  • Retirement Support Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.

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The Company
London,
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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