Overview:
- We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.
Scope:
- Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members
Our current technical environment:
- Databases: SQL, Oracle
- Cloud: Microsoft Azure, Oracle Cloud
- Technologies: Java, APIs, SQL, UNIX
- Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana
- Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell)
- Architecture: Multi-tier client-server systems, load balancers, middleware integrations
What you’ll do:
- Own customer issues end-to-end, especially high-impact and complex incidents
- Perform deep technical troubleshooting across application, database, and cloud layers
- Conduct root cause analysis and implement preventive measures
- Monitor system health and identify improvement opportunities using metrics and trends
- Optimize system performance (DB tuning, query optimization, application performance)
- Support go-live and post-implementation transitions with strong operational readiness
- Drive automation and efficiency improvements in support processes
- Mentor junior engineers and contribute to technical knowledge sharing
What we are looking for:
- Strong expertise in SQL/Oracle and database performance tuning
- Experience in production application support and incident management
- Good understanding of cloud technologies
- Hands-on experience with monitoring tools
- Strong troubleshooting skills across application, integration, and infrastructure layers
- Knowledge of APIs/integration troubleshooting
- Scripting/automation experience (Python, Shell, PowerShell) is a plus
- Excellent communication, collaboration, and customer management skills
- Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Experience with SQL and Oracle DBMS including writing and optimizing queries, procedures, and DB health analysis
- Linux scripting experience (shell scripting)
- Java application debugging and troubleshooting
- Experience with Kibana and log/metrics analysis tools
- Experience with monitoring/APM tools such as AppDynamics and Splunk
- Azure cloud experience (PaaS/Serverless, containerized apps, deployment models, cost insights)
- Kubernetes and container operational experience
- CI/CD tooling experience (GitHub, Jenkins)
- Scripting/automation skills (Python, PowerShell, VBScript, Batch) and RPA exposure
- Experience with webservers and middleware (IIS, Tomcat) and related troubleshooting
- Experience troubleshooting integrations/APIs and MuleSoft or similar integration platforms
- Application performance engineering skills (deadlocks, blocking, wait states, I/O latency, query execution plans, indexing)
- Familiarity with diagnostic tools (Wireshark, PerfMon, PerfView, Event Viewer) and root cause analysis
- Customer-facing support experience, strong communication, and ability to mentor and train support engineers
- Willingness to work shifts and provide out-of-hours (24x7) customer support
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
