Scope:
- Manage enterprise software assets through ServiceNow SAM Pro, ensuring license compliance, reconciliation, and entitlement accuracy.
- Partner with Procurement and business stakeholders to optimize software usage, SaaS subscriptions, and Microsoft 365 licensing.
- Drive cost optimization, audit readiness, and software asset lifecycle management across the organization.
What you'll do:
- Partner directly with Procurement to create and maintain software entitlements in SAM Pro corresponding to new purchases, renewals, and true-ups
- Ensure entitlement records (license type, metric, terms, quantities, purchase order/contract references) are accurate and complete at time of intake
- Determine and configure the software models required in SAM Pro to correctly match discovered installations, including publisher/product normalization and handling of complex suite or edition variants
- Maintain and troubleshoot normalization rules so discovered software consistently maps to the correct model
- Manage software reconciliation definitions and schedules to verify that Effective License Positions (ELPs) are returning accurate, defensible results
- Investigate reconciliation discrepancies, unmatched installations, and orphaned entitlements; tune reconciliation logic as needed
- Partner with application owners and end users to research and resolve remediation issues (e.g., unauthorized installs, missing entitlements, incorrect model assignment)
- Track remediation tasks through to closure and document resolution outcomes
- Review SaaS subscription and usage data feeds; verify that SaaS reconciliation results accurately reflect actual consumption against contracted entitlements
- Identify gaps between provisioned SaaS seats and active usage
- Provide software compliance insight and audit-ready reporting to support contract renewal negotiations and vendor audit responses
- Prepare summarized compliance positions for stakeholders ahead of renewal discussions
- Analyze software usage data to identify reclamation, downgrade, and consolidation opportunities
- Quantify and document potential cost savings positions based on usage trends and license entitlement gaps
- Manage Microsoft 365 license reservations, ensuring reserved license pools align with entitlement counts, usage patterns, and organizational needs
- Monitor M365 license assignment and reclaim unused reservations as appropriate
What We are looking for:
- 3+ years of hands-on experience with ServiceNow SAM Pro (configuration, not just reporting)
- Demonstrated experience managing the full SAM lifecycle: procurement, deployment, reconciliation, and retirement
- Working knowledge of software normalization, entitlements, discovery models, and Effective License Position (ELP) generation
- Experience with SaaS usage reconciliation and license reservation management (Microsoft 365 preferred)
- Familiarity with major software licensing models (Microsoft, Adobe, Oracle, and similar enterprise publishers)
- Strong analytical skills with the ability to interpret usage, contract, and financial data
- Excellent stakeholder communication skills; able to work directly with Procurement, application owners, and end users
- ServiceNow SAM Pro or CIS-SAM certification
- Experience with HAM Pro, ITAM, CMDB, and Discovery/Service Mapping
- Experience supporting vendor or internal software audits
- Background in enterprise software consolidation or cost-optimization initiatives
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 3+ years hands-on ServiceNow SAM Pro configuration (not just reporting)
- Manage full SAM lifecycle: procurement, deployment, reconciliation, retirement
- Software normalization, entitlements, discovery models, and Effective License Position (ELP) generation
- SaaS usage reconciliation and license reservation management
- Microsoft 365 license management
- Familiarity with major software licensing models (Microsoft, Adobe, Oracle, etc.)
- Strong analytical skills to interpret usage, contract, and financial data
- Excellent stakeholder communication; work with Procurement, app owners, and end users
- ServiceNow SAM Pro or CIS-SAM certification
- Experience with HAM Pro, ITAM, CMDB, and Discovery/Service Mapping
- Experience supporting vendor or internal software audits
- Background in enterprise software consolidation or cost-optimization initiatives
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
