Scope:
- We are a leading SaaS and AI-driven Global Supply Chain Solutions software product company and Glass Door's “Best Places To Work”
- The only company recognized as a Leader in 3 2021 Gartner Magic Quadrant reports covering supply chain planning solutions, transportation management systems, and warehouse management systems
Our current technical environment:
- Software: RDBMS (Oracle PL/SQL, MS SQL server), Windows, Unix.
- Application Architecture: Scalable three tier web application.
- Cloud Architecture: BY Private cloud, MS Azure
- Frameworks/Others: Tomcat Apache, RDBMS, Jenkins, Oracle
What you’ll do:
- Understands how BY solutions can be configured to better facilitate client business processes.
- Be able to understand customer issues and take appropriate approach to resolve the same.
- Own and resolve all severity cases for Europe/US customers
- Work with Cloud team and resolve technical issues related to cloud services like compute, storage, networking, databases, and security.
- Troubleshooting problems with cloud infrastructure, applications, and data, while monitoring cloud environments, configuring settings, and collaborating with internal teams
- Adheres to Service Level Agreement and evaluates Incidents to determine if they are likely to reoccur.
- Reviewing SLA reports that are prepared by Project Manager / sent to Service Delivery Managers
- Perform Root Cause Analysis and permanent fixes
- Adheres to priority-based management based on impact + urgency
- Maintain knowledge of customer solutions and customization.
- Co-ordinate with various teams like BY product development, consulting and different vendors and customers or during upgrades or patch updates.
- Utilize instant messenger and other tools to collaborate globally.
What we are looking for:
- Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 5 to 8 years of experience as a support analyst.
- Hands-on support experience and background in PL/SQL, Oracle database.
- Hands-on Support experience in Unix Batch scripting.
- Strong communications skill and should be able to communicate effectively with the global stakeholders.
- Strong experience in support activities and handling customers.
- Experience with Agile, Scrum & DevOps.
- Retail and Supply chain domain experience
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
