It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
- Drive best value supplier selection to achieve year over year savings on over $600M spend
- Practice tenured experience in category management and sourcing in areas: HR, Finance, Tax, Contingent Workforce, Sales, GTM, Benefits, Workplace Services, Facilities, Real Estate, Security
- Ensure sourcing serves as a critical enabler and value add to the business, while also governing spend and reducing contractual risk for our business stakeholders in operations
- Manage, advise, and engage in the sourcing and contracting processes including evaluating, negotiating, and entering into contracts and renewing relationships with suppliers of goods and services.
- Identify, evaluate and implement sourcing industry trends to advance company strategic sourcing excellence
- Strengthen partnerships with business functions across the company to provide valuable consultation.
- Ensure key business partners understand the strategic and tactical direction for sourcing efforts allowing for integration with company and department strategies
- Develop a strong strategic advisor/partner relationship with the legal function to ensure best in class contracting practices are in place globally
Qualifications
What You Bring:
- A successful candidate will bring 10+ years of experience in the strategic and operational aspects of sourcing and procurement within a high-growth, dynamic environment, with demonstrated expertise in the Professional Services category and related sub-categories such as IT Services, Contingent Workforce, Consulting, Employee Benefits, Workplace Services, Finance, Tax, Sales, GTM, Facilities, Real Estate, and Security.
- This individual will be equipped to build and maintain a world-class team of employees and service partners, while bringing exceptional negotiation skills and the ability to cultivate strong internal and external relationships at all levels.
- The role requires deep knowledge of contract development and related legal issues, strong project management skills, a customer-focused mindset, and demonstrated success in developing and implementing strategy, governance, and structure in a rapidly changing environment.
- The ideal candidate will be adaptable, analytical, strategic, and execution-oriented, with a creative problem-solving approach, a strong track record of influencing and negotiating competing priorities among business partners, and the ability to communicate clearly and concisely with cross-functional stakeholders and executives.
- A strong grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development is also required, along with one or more relevant industry designations such as CPP, CPPM, or equivalent; an MBA degree is preferred.
For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 10+ years strategic and operational sourcing and procurement experience in high-growth environments, with expertise in Professional Services and related sub-categories
- Proven category management and sourcing experience across HR, Finance, Tax, Contingent Workforce, Sales, GTM, Benefits, Workplace Services, Facilities, Real Estate, and Security
- Demonstrated ability to drive supplier selection, negotiate contracts, and manage supplier relationships to realize year-over-year savings
- Deep knowledge of contract development and related legal issues; ability to partner with legal on global contracting practices
- Exceptional negotiation and influencing skills with cross-functional stakeholders and executives
- Experience building and leading teams and managing service partners
- Strong project management skills and experience implementing strategy, governance, and structure
- Customer-focused mindset, adaptable, analytical, strategic, and execution-oriented with creative problem-solving
- Strong grasp of business financial concepts, financial analysis, budget formulation, and business case development
- Relevant industry designation such as CPP, CPPM, or equivalent
- MBA degree
ServiceNow Compensation & Benefits Highlights
-
Healthcare Strength — Multiple medical plan options, mental‑health resources, and strong coverage signals are emphasized. Fertility and family‑planning benefits further broaden the health package.
-
Leave & Time Off Breadth — Flexible PTO, paid volunteer time, and company‑wide Wellbeing Days are highlighted. Paid holidays and shutdowns enhance recharge opportunities.
-
Equity Value & Accessibility — Equity grants (RSUs) and an Employee Stock Purchase Plan are standard components of total rewards. Donation matching and learning support complement long‑term value building.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
Gallery
ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.






























