As the Senior Strategic Analyst, Collections Performance, at TrueAccord you aren’t a reporting analyst—you are a Performance Operator. Your mission is to own the "truth" behind our collections performance, diagnosing the deep-rooted drivers of liquidation and engagement across our product and strategy layers. This is a role for a high-influence leader who can navigate ambiguity, challenge underperforming narratives with evidence, and drive measurable outcomes across the entire platform.
What You'll Do:
Own the Root Cause: Lead the "detective work" required to diagnose performance shifts. You will distinguish between market conditions and internal strategy drivers, prioritizing high-impact problems for immediate resolution.
Drive Decisive Strategy: Design and execute sophisticated A/B and multivariate tests tied directly to recovery. You won’t just share insights; you’ll ensure those experiments result in concrete implementation and strategy changes.
Influence the Product Roadmap: Identify the technical gaps or logic errors impacting performance and translate them into actionable requirements for our Product and Engineering teams.
Empower Client Success: Arm our Client Managers with sharp, defensible recommendations. You will be the authoritative voice in high-stakes client conversations when performance is at risk.
Foster Cross-Functional Accountability: Act as the "source of truth" for the organization, driving alignment between Data Science, Product, and Client Management to ensure performance risks are addressed immediately.
Scale Through Frameworks: Build the repeatable diagnostic frameworks and Looker dashboards that allow our performance insights to scale as we grow.
Navigate Without Authority: Influence outcomes across teams where you may not have formal authority, using your data and strategic vision to force clarity and correct underperforming strategies
Who You Are:
A Collections Strategy Expert: You bring 8+ years of experience in Collections Analytics or Debt Recovery. You have a deep, intuitive understanding of liquidation curves, recovery math, and digital engagement metrics.
A SQL Power User: You have expert-level SQL skills and are comfortable navigating complex, multi-layered data schemas to build optimized datasets.
AI-Literate: You are already leveraging GenAI tools (like ChatGPT Code Interpreter or Claude) to accelerate your analysis and sharpen your insights.
A Statistical Thinker: You have a firm grasp of experimental design and statistical significance, ensuring every test we run is built on a solid foundation.
An Elite Communicator: You can take a 50-tab spreadsheet and distill it into three bullet points that an executive or a bank auditor can act on with total confidence.
Technically Proficient: You are a pro with visualization tools (preferably Looker, but Tableau or similar works) and are comfortable working within a Mac/G-Suite environment.
Quantitatively Grounded: You hold a Bachelor’s degree in a quantitative field (Math, Finance, Economics, or Data Science) or have equivalent practical experience in a high-stakes analytical role.
What the Team is Saying
What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company with team members across the US, Canada, and several countries in LATAM (Mexico, Argentina, Dominican Republic, and Costa Rica). Our teams frequently digitally collaborate & socialize across borders.
