TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
What You'll Do:
Own the Legal Front Door: Manage and triage incoming requests via our legal inbox and Jira tickets, ensuring the business gets swift, prioritized support.
Drive Tech & CLM Optimization: Act as the administrator for our legal tech stack, specifically building out new automated workflows and templates in Ironclad to keep us moving fast.
Manage the Contract Lifecycle: Draft and review standard commercial agreements (like NDAs, vendor, and client contracts) using pre-established playbooks and fallback clauses.
Build Playbooks & Guardrails: Develop and update internal legal playbooks, self-service guides, and FAQs that empower other departments to move quickly while maintaining proper risk controls.
Champion Operational Excellence: Maintain legal KPIs and dashboards (tracking contract turnaround times, legal spend, and SLAs) to help the team make data-driven decisions.
Support Corporate Governance: Handle state filings, maintain corporate records, and organize our internal digital knowledge base.
Execute Generalist Legal Support: Tackle a diverse range of delegated projects, including practical legal research, fact-finding, and drafting internal policies.
Who You Are:
An Experienced Legal Operator: You bring 5–7 years of experience in a legal environment, ideally within a high-growth corporate legal department. A Bachelor's degree is required, and a Paralegal Certificate or Legal Operations certification (like CLOC) is a big plus.
Tech-Fluent: You love modern tools and are highly comfortable navigating Ironclad, Jira, Slack, and Google Workspace to drive efficiency.
A Master Prioritizer: You have a natural bias for action and an inherent sense of urgency. You can effortlessly separate true emergencies from routine tasks while managing risk responsibly.
A Problem Solver with High Ownership: You don't wait for direction when you spot a bottleneck or an error—you actively jump in, propose solutions, and drive them to completion.
An Empathetic Communicator: You translate legal concepts into practical business workflows and communicate seamlessly with stakeholders across Sales, Product, and Finance.
A Growth-Minded Professional: You possess unwavering integrity, handle sensitive corporate data with discretion, and are constantly looking for ways to elevate your own skills and the legal team's standards.
What We Offer (Perks & Benefits)
Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Skills Required
- 5-7 years experience working in a legal environment, ideally in a high-growth corporate legal department
- Bachelor's degree
- Paralegal certificate or Legal Operations certification (eg. CLOC)
- Administrator-level experience with Ironclad and building automated CLM workflows and templates
- Familiarity and regular use of Jira, Slack, and Google Workspace
- Experience drafting and reviewing standard commercial agreements (NDAs, vendor, client contracts) using playbooks
- Experience maintaining corporate records, handling state filings, and organizing digital knowledge bases
- Ability to handle sensitive corporate data with discretion and strong communication with cross-functional stakeholders
- Willingness to work flexibly outside standard hours and travel occasionally (local/international); reliable internet and professional remote workspace
What the Team is Saying
TrueML Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are offered with multiple plan options, including HSA‑eligible choices, alongside FSAs and employer‑paid life, AD&D, and short/long‑term disability. Wellbeing resources such as a 24/7 EAP and a wellness coaching app further bolster the health package.
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Leave & Time Off Breadth — Paid time off is described as generous or unlimited with paid holidays and volunteer days, and a remote‑friendly setup supports flexibility in taking time away. Paid parental leave for birth or adoption is also included.
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Wellbeing & Lifestyle Benefits — Perks include a home‑office stipend, retailer discounts via PerkSpot, travel assistance, and recognition rewards, complementing core benefits. These additions support day‑to‑day convenience and remote productivity.
TrueML Insights
What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
Gallery
TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company with team members across the US, Canada, and several countries in LATAM (Mexico, Argentina, Dominican Republic, and Costa Rica). Our teams frequently digitally collaborate & socialize across borders.
