POSITION SUMMARY:
First impressions last. As Senior Specialist, Onboarding Programs, you'll help shape how new employees experience their very first days at Bass Pro Shops — making sure every new team member feels welcomed, prepared, and connected to our mission from day one. This is a hands-on role for someone who loves building programs that make a real difference and is passionate about setting the standard for what great looks like.
ESSENTIAL FUNCTIONS:
- Partner with leaders to define what an exceptional new employee experience looks like across all entry points — Base Camp, retail field, distribution and manufacturing — and ensure onboarding program(s) delivers on that vision consistently.
- Work cross-functionally to develop and/or advise on enterprise onboarding resources — including journey maps, process documentation, manager toolkits, welcome communications, checklists, and orientation materials — keeping them current, clear, and easy to use.
- Coordinate and support Base Camp orientation programming, including scheduling, communications, materials, logistics, participant support, and day-of execution.
- Analyze onboarding feedback, new hire NPS, early retention, participation, completion, and experience data to identify trends, issues, and improvement opportunities.
- Recommend and coordinate improvements to enterprise onboarding processes, communications, resources, technology, and experience design based on data and stakeholder input.
- Partner with Learning & Development to ensure onboarding content connects appropriately to required learning, job readiness, systems, compliance, leadership expectations, and role-based capability building.
- Prepare onboarding effectiveness reports, status updates, meeting materials, and action trackers for HR and business leadership review.
- Support onboarding alignment to retention, engagement, culture activation, and the broader outfitter lifecycle while escalating department-specific gaps to the appropriate HR or business owner.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required:Bachelor’s Degree in Human Resources, Organizational Development, Business, Communications or related field preferred.
- Experience: 4 years of experience in onboarding, HR, talent acquisition coordination, learning coordination, employee experience, program coordination, operations, or related field.
KNOWLEDGE, SKILLS AND ABILITY:
- Experience supporting onboarding or employee programs in a large, multi-location, retail, hospitality, distribution, or customer-facing environment preferred.
- Strong coordination, organization, communication, facilitation, and follow-through skills with the ability to manage multiple priorities and deadlines.
- Ability to build relationships and work effectively with Talent Acquisition, Learning & Development, HR partners, hiring managers, department leaders, and Support Center teams.
- Experience using survey feedback, reporting, spreadsheets, or people data to identify trends and recommend practical improvements.
- Ability to document process standards, maintain toolkits, manage action trackers, and communicate cross-functional updates clearly.
- Proficiency with Microsoft Office; experience with HRIS, onboarding platforms, LMS tools, survey tools, or workflow systems preferred.
TRAVEL REQUIREMENTS:
- Minimal. Primarily office-based with occasional travel to retail, manufacturing, or distribution facilities for observation
PHYSICAL REQUIREMENTS:
Regularly sits, stands, and works on a computer.
Occasionally walks and lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
Skills Required
- 4 years of experience in onboarding, HR, talent acquisition coordination, learning coordination, employee experience, program coordination, operations, or related field
- Proficiency with Microsoft Office (including spreadsheets)
- Strong coordination, organization, communication, facilitation, and follow-through skills
- Ability to build relationships and work effectively with Talent Acquisition, Learning & Development, HR partners, hiring managers, department leaders, and Support Center teams
- Experience using survey feedback, reporting, spreadsheets, or people data to identify trends and recommend improvements
- Ability to document process standards, maintain toolkits, manage action trackers, and communicate cross-functional updates
- Experience supporting onboarding or employee programs in a large, multi-location, retail, hospitality, distribution, or customer-facing environment
- Bachelor's degree in Human Resources, Organizational Development, Business, Communications or related field
- Experience with HRIS, onboarding platforms, LMS tools, survey tools, or workflow systems
- Occasionally able to walk and lift up to 50 lbs (physical requirement)
Bass Pro Shops Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bass Pro Shops and has not been reviewed or approved by Bass Pro Shops.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA/FSA options and an advertised employer HSA credit for eligible plans. Wellness programs plus life and disability insurance provide additional coverage.
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Leave & Time Off Breadth — Paid vacation, sick time, and holiday pay are available for eligible team members. Hourly employees have seen enhancements to early‑tenure paid time off in recent updates.
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Wellbeing & Lifestyle Benefits — Substantial merchandise discounts and savings at company restaurants, resorts, and attractions are a standout perk. A hardship fund offers one‑time grants for qualified needs.
Bass Pro Shops Insights
What We Do
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors. Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
