ABOUT THIS POSITION
The Sr. Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.WHAT YOU'LL DO
Works on complex client assignments, requiring independent design work and analysis, in depth RCM and product knowledge.
Design and execute on work/data analysis
Drive next steps and priorities
Present creative solutions on top of identifying problems
Leads external and internal meetings
Brings problems to resolution
Maintain regular communication with client, vendor, team members and team leaders regarding project issues, risks, and needs
Translate client and business feedback into actionable information
Identify, research, and make decisions based on day-to-day and complex client problems
Develop detailed technical and process-related documentation related to environment-specific product design and configuration
Classify problems as system, training, or process and recommend appropriate corrections
Lead testing to ensure the solution performs as designed
Lead client training sessions
Attend discovery and project kick off visits with client; to understand project requirements
Participate in weekly project status meetings with the Project Manager
Serve as a mentor for client adoption consultants
Assume certain training responsibilities for the Client Adoption Team
Take a lead consultant role on projects that require more than one consultant
WHAT YOU'LL NEED
Bachelor’ s degree is required, Masters preferred
7+ years of healthcare or healthcare system experience preferred
Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
Exceptional ability to learn new technologies and terminology quickly
Strength discussing both complex technical information and general revenue cycle operations
Ability to translate complex concepts into easy-to-follow process descriptions
Experience establishing and maintaining trusted relationships with all levels of client organizations
Exceptional organizational and analytical skills to manage multiple priorities and deliver timely and accurate results
Exceptional critical thinking and analytical skills
Demonstrated problem solving and decision-making process
Proficient in research investigation
Excellent written and verbal communication skills
Ability to travel 30-50% of the time
Strong leadership skills
Works well independently
Healthcare IT/Operations experience preferred. Ideal candidate would have experience working for a Health System PM vendor (Epic, Cerner, McKesson), consulting firm (R1, Huron, Navigant), or competitor (Experian, nThrive, SSI), with an emphasis on patient financial responsibility processes; including collection and early out vendors.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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What We Do
Waystar provides market-leading technology that simplifies and unifies healthcare payments. Our cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds, and brings more transparency to the patient financial experience.
The Waystar platform is used by more than 450k providers, 750 health systems and hospitals, and 5k health plans—and integrates with all major HIS and practice management systems.
The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue.
At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
