Sr Software Engineer

Sr Software Engineer

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

The purpose of this role is to drive continuous improvement, operational excellence, and automation for the Liquid Data application offered by Circana, while also supporting production stability and delivery commitments. This role blends proactive process optimization with hands-on production support, ensuring system reliability, reduced incident trends, and improved service efficiency for clients in the South Africa region.

Job Responsibilities

1. Analyze operational workflows, incident data, & system performance to identify trends, inefficiencies, & improvement opportunities.
2. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes to prevent reoccurrence.
3. Design and implement process improvements to optimize support models, reduce manual effort, and enhance system reliability.
4. Drive automation initiatives using scripting and tools to streamline repetitive tasks and improve turnaround times.
5. Collaborate with engineering, product, & support teams to enhance monitoring, alerting, and observability frameworks.
6. Define, track, and report KPIs (e.g., incident reduction, automation coverage) to measure improvement impact.
7. Develop and maintain SOPs, knowledge base articles, and best practices to standardize operations.
8. Contribute to Continuous Service Improvement (CSI) initiatives aligned with ITIL or similar frameworks.
9. Identify gaps in current processes and propose scalable solutions aligned with long-term platform stability.

Production Support & Delivery (Secondary / Shared Responsibility)

1. Provide L2/L3 technical support for complex incidents and issues that cannot be resolved by L1 teams.
2. Ensure timely resolution of incidents within SLA commitments and coordinate with cross-functional teams when required.
3. Participate in change, release, and deployment activities in line with the change management framework.
4. Perform system health checks, validations, and monitoring to ensure application stability and performance.
5. Support production releases and delivery activities, ensuring minimal business disruption.
6. Handle critical incidents, including after-hours or weekend support when required.
7. Maintain clear communication with stakeholders and clients during incidents and ongoing improvements.

Requirements

Must Have:

1. Minimum 5 years of experience working with web-based application infrastructure and enterprise systems.
2. 3+ years of combined experience in production support and/or continuous improvement / process optimization roles.
3. Strong experience in root cause analysis, problem management, and process improvement.
4. Hands-on experience with Unix/Linux environments and troubleshooting application issues.
5. Proficiency in UNIX shell and BASH scripting for automation and diagnostics.
6. Good understanding of ITIL processes, especially Incident, Problem, Change Management, and CSI.
7. Intermediate SQL skills for data analysis, reporting, and issue diagnosis.
8. Experience in Shell, Python or other scripting languages for automation and analytics.
9. Demonstrated ability to identify automation and optimization opportunities in operational workflows.
10. Strong analytical, stakeholder management, and communication skills with the ability to present data-driven recommendations.

Nice to Have:

1. Knowledge of FMCG business domain.
2. Understanding of data warehousing concepts and data pipeline optimization.
3. Familiarity with NoSQL databases such as MonetDB.
4. Certifications or exposure to Lean, Six Sigma, or similar continuous improvement methodologies.

 Role Positioning (What Makes This Role Unique)

• Primary focus: Continuous Improvement (60–70%)
• Secondary focus: Production Support & Delivery (30–40%)

• This role is ideal for someone who:

• Moves beyond firefighting to prevent issues at the source
• Uses data to drive systemic improvements
• Still maintains strong hands-on technical support capability
• Bridges the gap between operations, engineering, and business needs

Core Value Contributions

• Reduced incident volume and improved system stability
• Increased automation and operational efficiency
• Faster resolution times
• Improved customer experience and SLA adherence
• Scalable and standardized support processes

 Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Preferably Bangalore

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.