Sr Software Engineer

Microsoft Customer and Partner Solutions (MCAPS-Core) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer Innovation Engineering team operates within the Office of the CTO for the Microsoft Customer and Partner Solutions (MCAPS-Core) organization, which focuses on Microsoft's Cloud and AI Platform. With more than 45,000 employees worldwide, MCAPS-Core is responsible for the strategy, design, and delivery of Microsoft's end-to-end customer experience. Join MCAPS-Core OCTO and help build a future where customers choose Microsoft not only for industry-leading products and services, but also for a differentiated and deeply connected engineering experience.

We are looking for hands-on Senior Software Engineer based in the United States to join our diverse, talented, high-performing, and growing Customer Innovation Engineering (CIE) team. This is a deeply technical engineering role offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform. 

This role combines hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability — including on-call participation as part of the service engineering team. You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale. 

Software Engineers within CIE are individual contributors who operate globally and engage directly with customers. The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio. 

This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Innovation Engineering is a highly technical team that operates globally and is responsible for:  

Driving engineering impact with strategic Azure customers 
Working directly with some of Microsoft’s most strategic customers to design, build, and optimize production-grade applications on Azure, reducing technical debt and enabling scalable architectures.

Building and evolving an observability-focused service 
Contributing to the design, development, and continuous improvement of a new platform capability that enhances monitoring, diagnostics, and operational visibility for cloud workloads.  

Owning production reliability and operations 
Supporting live production environments through on-call participation, incident investigation, and and implementing engineering improvements that enhance reliability and performance. 

Creating reusable engineering assets 
Developing technical assets, tools, guidance, and reference implementations that enable repeatable customer success at scale and accelerate Azure adoption.

Influencing Azure platform engineering 
Collaborating with other product teams to represent real-world customer experience and drive improvements across other Azure services. 

Strengthening technical capability across MCAPS-Core 
Developing and supporting technical teams to deepen engineering expertise and delivery quality across the field organization.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.