GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description
Key responsibilities
- Own complex install-base investigations from initial triage through root-cause analysis, resolution, and follow-up.
- Troubleshoot product, software, integration, and deployment issues using logs, metrics, diagnostic tools, and customer-provided evidence.
- Apply knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, HL7, and IHE.
- Collaborate with customers, Regional L2/L3 teams, Field Service, Product Management, and Engineering to diagnose and resolve issues.
- Identify recurring field issues and recommend code, configuration, or procedural changes to prevent recurrence.
- Contribute code fixes, diagnostic scripts, automation, and troubleshooting tools where appropriate.
- Support technical readiness and issue resolution for product upgrades, migrations, and deployment changes.
- Create and maintain troubleshooting guides, technical documentation, and knowledge-base content.
- Share technical findings and product knowledge with colleagues and cross-functional teams.
Qualifications/Requirements
- Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math), A minimum of 8 years of professional experience.
- At least 3 years’ experience in any one of the programming languages like Java, C, C++ or C#
- Experience with scripting (e.g., Python, SQL, Bash) and automation tools.
- Familiarity with cloud platforms (AWS) and monitoring tools (e.g., Prometheus, Grafana).
- Strong working knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, IHE workflows, HL7 standards.
- Experience in leading install base products and team is preferred
- Exposure to Agile methodologies, technology, theories, and techniques.
- Strong Debugging skills, problem solving and analytical ability.
- Ability to prioritize multiple tasks and responsibilities while maintaining a high level of quality service.
Desired Characteristics
- Demonstrates clarity of thought to work through limited information and vague problem definitions.
- Influences through others; builds direct and "behind the scenes" support for ideas.
- Proactively identifies and removes project obstacles or barriers on behalf of the team.
- Shares knowledge, establishing trust, credibility, and goodwill across a global team.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Experience of driving activities to influence code quality and process rigor.
Inclusion and Diversity:
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#Everyroleisvital
Additional InformationRelocation Assistance Provided: No
Skills Required
- Bachelor's degree in Computer Science or a STEM major
- At least 8 years of professional experience
- At least 3 years of experience with Java, C, C++, or C#
- Experience with scripting such as Python, SQL, or Bash
- Experience with automation tools
- Familiarity with AWS and monitoring tools such as Prometheus and Grafana
- Working knowledge of DICOM, PACS, IHE workflows, and HL7 standards
- Experience leading install-base products and teams
- Exposure to Agile methodologies
- Strong debugging, problem-solving, and analytical skills
- Ability to prioritize multiple tasks while maintaining quality service
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Experience influencing code quality and process rigor
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
