Primary Responsibilities:
- Work with Product Management to understand the challenges customers and end users face in their day-to-day work and partner with them to design viable solutions.
- Recommends viable solutions to processes, technology, and interfaces that improve the team's effectiveness and reduce technical debt.
- Foresees capacity requirements for component usage and identifies limitations.
- Provides input into story sizing, backlog grooming, and release planning.
- Contributes to product and solution designs to address critical issues and complex problems.
- Builds across multiple products in ServiceNow in response to the needs of stakeholders.
- Understands technical architecture and writes software and automated tests aligned with agreed-upon standards.
- Performs trouble-shooting efforts and investigations when necessary.
- Provides ongoing support, monitoring, and maintenance of deployed products.
- Actively works with less experienced software engineers providing technical guidance and oversight.
- Actively participates in the engineering community, staying up to date on new software technologies and best practices, and sharing insights with others in the organization.
- Ensure adherence to relevant technical strategies, policies, standards, and practices.
- Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions from agreed specifications, using agreed standards to achieve a well-engineered result.
- Take part in reviews of own work and lead reviews of colleagues' work.
- Manage ServiceNow enhancements to improve business performance.
Qualifications:
- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.
- Proficiency in ServiceNow modules such as ITSM and Service Catalog.
- Expertise in building and managing Scripted REST APIs for external system integrations.
- Hands-on experience with ServiceNow Application Development, including creating and maintaining custom applications.
- Experience with DevOps practices such as CI/CD pipelines for ServiceNow development, using tools like Git is a plus.
- Strong skills in JavaScript, Glide Scripting, and API Development.
- Strong analysis and troubleshooting skills.
- Familiarity with ServiceNow development tools, including Studio, Flow Designer, Service Portal, and Virtual Agent.
- Working experience with Agile application development practices.
- Certified in ServiceNow system administration and/or application development (CSA, CAD).
Preferred Qualification:
- ServiceNow Micro or Implementation Certifications
- Agile Certifications
USD 99,000.00 - 165,000.00 per year
Compensation:
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
