Essential Responsibilities
- Provide ServiceNow end user support. Responsible for end-user account administration, permissions and access rights in accordance to governance
- Develop end user training material and provide training to users with varying skill levels: end user, power user and admin level
- Responsible for application and data integration from various sources into ServiceNow
- Collaborate with the internal communications team to design, build and deploy the ServiceNow site
- Design, build and deploy comprehensive approved ServiceNow change control improvements
- Ensure that pro-active monitoring is in place for ServiceNow Software systems
- Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application
- Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application.
- Ensure that critical systems data is backed up and recoverable in the event of a disaster
- Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements
- Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW
- Develop and maintain the "State of the ServiceNow Environment" document that entails infrastructure performance, capacity and application/environment continuous improvement plans.
- Completed by interviewing key stakeholders and maintaining application, server and storage utilization information
Education & Years of Experience
- Minimum- 4 Year Bachelors Degree in Computer Science or Related
- Minimum - 5 Years ServiceNow or Related
- Preferred - 2 Years Agile Delivery Methodologies ITIL or Related
In Lieu of Education
- 8 Years ServiceNow
License/Certifications/Training
- Preferred: Service Now Certification
Compensation & Benefits:
Typical hiring range: $84,200 - $131,100 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
What the Team is Saying
Alliant Credit Union Compensation & Benefits Highlights
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Healthcare Strength — Medical and dental coverage with company-paid vision, employer HSA contributions, disability/life insurance, and mental-health resources (EAP, Calm) are described as standard offerings. Wellness supports like a monthly fitness stipend further reinforce the health-focused package.
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Leave & Time Off Breadth — Generous PTO alongside paid U.S. bank holidays, hybrid flexibility, and dedicated volunteer time off are highlighted. Paid parental leave is included as part of the broader time-off mix.
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Retirement Support — A 401(k) with employer match and immediate vesting is emphasized, paired with financial perks such as discounted loan rates for employee‑members. These elements signal strong support for long-term financial security.
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What We Do
Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members, employees and communities. With 90 years of history and more than $19 billion in assets, Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. Our industry-leading financial products, seamless digital experiences and exceptional customer service make banking simpler for our 900,000+ members. Fully digital, fully human and full of possibility, we work to provide our members with experiences that redefine the financial industry, challenge the status quo and unleash brilliance.
Why Work With Us
Our employees enjoy a hybrid schedule, allowing for flexible remote work and purpose-driven, outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values, employees across all teams build together to provide our members with industry-leading financial products, seamless digital experiences & exceptional customer service.
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Alliant Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Alliant offers a purpose-driven, outcome-focused hybrid workplace model.
