Jobs at Alliant Credit Union

Lead strategy, governance, and continuous improvement for ITSM/ITOM practices (CMDB, CSDM, ITAM, Change, Incident, Problem). Own CMDB/CSDM design and data quality, drive ITAM lifecycle controls, oversee change governance, and partner with engineering, security, and business stakeholders to implement metrics, automation, and compliance-ready processes.

Operationalize cyber threat intelligence by triaging intelligence, enriching indicators, monitoring threats, profiling threat actors and malware, and mapping activity to MITRE ATT&CK. Support adversary emulation, purple team exercises, SOC investigations, threat hunting, third-party risk, fraud operations, tabletop exercises, and online impersonation monitoring. Communicate intelligence findings, maintain threat documentation, and recommend improvements to detection and response capabilities.

This role involves analyzing credit risk, improving lending policies, preparing loan performance data, and supporting regulatory compliance efforts. It also includes data querying and collaboration with analytics teams to optimize credit strategies.

Lead complex data analyses and build interactive dashboards to drive actionable business insights. Integrate multiple data sources, support ETL and data pipeline work, ensure data quality and governance, collaborate with stakeholders, and translate trends into recommendations to improve outcomes across the consumer products portfolio.

Own and elevate member engagement across consumer products, set engagement strategy, and drive cross-functional execution to improve conversion and retention.

Manage and develop a contact center team to meet service, quality, and sales goals. Hire, onboard, train, monitor calls, coach employees, resolve member escalations, ensure regulatory and compliance training, collaborate cross-functionally, and implement individual development and performance management plans.

Create, schedule, and publish on-brand social content across major platforms. Produce platform-native visuals and short-form video, write engaging copy, monitor performance, and report KPIs. Collaborate with creative, product, and compliance teams to ensure brand, accessibility, and legal alignment while supporting campaigns and real-time opportunities.

Lead strategy and operations for retirement, investment and insurance services. Set business plans, advisor productivity standards, partner governance, compliance, marketing and member engagement. Manage partner relationships, broker-dealer coordination, risk controls, team hiring, coaching and performance to grow participation and deliver member-centered financial services.

Lead Alliant's editorial strategy and execution to drive brand, thought leadership, and marketing conversion. Own editorial calendar, create and edit multi-channel content, establish AI-assisted human-in-the-loop workflows, apply editorial standards and accessibility, collaborate with cross-functional and compliance partners, and use performance KPIs to optimize content.

Customize and configure ServiceNow applications and workflows, gather and document user and technical requirements, analyze system interactions, support Service transformation teams, maintain environments and release upgrades, troubleshoot complex issues, and train users and team members. Ensure consistency across development, test, and production environments and continuous process improvement.

Coach and support Agile teams to enable high-quality delivery and continuous improvement. Remove impediments, manage cross-team dependencies, provide visibility into progress and metrics, facilitate PI/release planning and Inspect & Adapt, maintain team backlogs in Azure DevOps, optimize flow using Kanban and DevOps practices, and contribute to the Agile Center of Excellence and program-level execution.

Lead product vision, strategy, and roadmap for complex product areas. Align cross-functional teams, use data and experimentation to validate decisions, launch and iterate on products, represent customer needs, influence senior stakeholders, and mentor other product managers.

Lead the consumer deposit product suite: build roadmaps, develop go-to-market and pricing strategies, improve member experience, oversee reporting and compliance, and manage a team to drive deposit growth and profitability.

Lead product vision, strategy, and roadmap for complex, high-priority product areas. Align cross-functional teams, use data and experimentation to inform decisions, deliver product launches, represent customer needs, influence senior stakeholders, and mentor other product managers to drive measurable business impact.

Lead product analytics for Alliant Credit Union by establishing measurement frameworks, delivering insights, and translating data into recommendations to drive product strategy, member experience, growth, and portfolio performance. Lead cross-functional analyses, forecasting, experiments, opportunity sizing, reporting, dashboard development, and mentor analysts to influence product roadmaps and optimize performance.

Lead end-to-end product growth marketing and go-to-market strategies for assigned business segments. Own positioning, messaging, and integrated launch plans across paid, owned, earned, partner, and PR channels. Partner cross-functionally to ensure compliant, on-brand launches, establish launch governance, define success metrics, drive analytics and BAU transitions, and act as a senior strategic advisor to product and partnership leaders.

Provide administrative and client-facing support for retirement and investment services: schedule appointments, manage calendars and communications, prepare seminars and materials, track referrals and brokerage paperwork, promote services to members and staff, maintain client database, and ensure compliance with relevant policies and regulations.

Lead end-to-end go-to-market and product growth marketing for one or more business segments. Define positioning, messaging, and integrated launch strategies across channels. Drive launch readiness, governance, measurement, and transition to BAU. Partner cross-functionally with product, analytics, digital, operations, compliance, and PR to ensure differentiated, compliant launches and strong brand leadership.

Lead product vision, strategy, and roadmap for complex, high-priority product areas. Align cross-functional teams, use data and experiments to inform decisions, deliver product launches, represent customer needs, influence senior stakeholders, and mentor other product managers.

Lead end-to-end strategy, execution, and P&L for a priority partner segment. Build and scale partner ecosystems through strategic alliances, agile experimentation, and cross-functional collaboration with product, marketing, analytics, risk, and compliance. Define success metrics from validation to profitability, run member and partner testing, leverage digital and AI capabilities, and report results to senior leadership.