Jobs at Alliant Credit Union

Process membership and deposit accounts and manage loan funding by reviewing documentation, coordinating with internal teams, disbursing funds, and ensuring regulatory compliance. Serve as primary member contact for account opening and loan inquiries, validate eligibility and signatures to prevent fraud, and support software testing and process improvements.

Lead enterprise platform strategy and architecture for cloud, data, and AI platforms (Fabric, Databricks, Synapse, OpenAI/Foundry). Own platform lifecycle, establish standards and guardrails, drive modernization and cost optimization, influence governance, mentor senior engineers, and partner with executives to translate strategy into platform capabilities.

Lead end-to-end strategy, execution, and P&L for a priority partner segment. Build and scale partner ecosystems through strategic alliances, agile experimentation, and cross-functional collaboration with product, marketing, analytics, risk, and compliance. Define success metrics from validation to profitability, run member and partner testing, leverage digital and AI capabilities, and report results to senior leadership.

Review, prepare, and reconcile documentation for closing, funding, and sale of first mortgage loans (routine to complex). Prepare closing instructions, verify funding/wires, clear documentation issues with third-party partners, ensure regulatory and internal compliance, maintain files and reporting, and communicate status with loan officers, title companies, borrowers, and cross-functional teams.

Lead strategy, governance, and continuous improvement for ITSM/ITOM practices (CMDB, CSDM, ITAM, Change, Incident, Problem). Own CMDB/CSDM design and data quality, drive ITAM lifecycle controls, oversee change governance, and partner with engineering, security, and business stakeholders to implement metrics, automation, and compliance-ready processes.

Lead complex data analyses and build interactive dashboards to drive actionable business insights. Integrate multiple data sources, support ETL and data pipeline work, ensure data quality and governance, collaborate with stakeholders, and translate trends into recommendations to improve outcomes across the consumer products portfolio.

This role involves analyzing credit risk, improving lending policies, preparing loan performance data, and supporting regulatory compliance efforts. It also includes data querying and collaboration with analytics teams to optimize credit strategies.

Own and elevate member engagement across consumer products, set engagement strategy, and drive cross-functional execution to improve conversion and retention.

Lead end-to-end product marketing and GTM strategy for priority products: define positioning, messaging, and integrated launch plans; drive launch readiness, governance, and success metrics; partner with product, digital, analytics, and cross-functional teams to transition launches into BAU and improve launch frameworks.

Lead strategy, governance, and optimization of the marketing technology stack and omnichannel channel delivery. Execute multi-channel campaigns, define member journeys, implement attribution and analytics, evaluate emerging technologies (including generative AI), manage vendors, ensure compliance, and lead a team responsible for martech, CMS, automation, SEO, accessibility, and performance optimization to drive member acquisition and engagement.

Create, schedule, and publish on-brand social content across major platforms. Produce platform-native visuals and short-form video, write engaging copy, monitor performance, and report KPIs. Collaborate with creative, product, and compliance teams to ensure brand, accessibility, and legal alignment while supporting campaigns and real-time opportunities.

Manage and develop a contact center team to meet service, quality, and sales goals. Hire, onboard, train, monitor calls, coach employees, resolve member escalations, ensure regulatory and compliance training, collaborate cross-functionally, and implement individual development and performance management plans.

The Product Analyst analyzes member and product performance, collaborates with teams to improve products, and provides actionable insights using data.

The Creative Director leads branding and marketing strategies, manages creative teams, oversees design quality, and collaborates across departments to meet business objectives.

Designs, builds, deploys and supports enterprise data environments and pipelines across cloud and on-prem systems. Collaborates on infrastructure, monitoring, capacity planning, security, governance, disaster recovery, and integration with enterprise systems. Provides technical leadership for data management, testing, optimization, and operational support to meet SLAs.

Lead Alliant's editorial strategy and execution to drive brand, thought leadership, and marketing conversion. Own editorial calendar, create and edit multi-channel content, establish AI-assisted human-in-the-loop workflows, apply editorial standards and accessibility, collaborate with cross-functional and compliance partners, and use performance KPIs to optimize content.

Customize and configure ServiceNow applications and workflows, gather and document user and technical requirements, analyze system interactions, support Service transformation teams, maintain environments and release upgrades, troubleshoot complex issues, and train users and team members. Ensure consistency across development, test, and production environments and continuous process improvement.

Lead product vision, strategy, and roadmap for complex, high-priority product areas. Align cross-functional teams, use data and experimentation to inform decisions, deliver product launches, represent customer needs, influence senior stakeholders, and mentor other product managers to drive measurable business impact.

Lead product analytics for Alliant Credit Union by establishing measurement frameworks, delivering insights, and translating data into recommendations to drive product strategy, member experience, growth, and portfolio performance. Lead cross-functional analyses, forecasting, experiments, opportunity sizing, reporting, dashboard development, and mentor analysts to influence product roadmaps and optimize performance.

Lead development and execution of the credit union's fair and responsible banking program (fair lending, SCRA, MLA, HMDA, ADA, CRA). Perform risk assessments, monitoring, sampling, and regulatory exam coordination. Advise business partners on risk mitigation, track corrective actions, prepare executive and board reporting, and manage a team including hiring, coaching, and performance management.