Sr. Salesforce Business Systems Analyst

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Responsibilities:

• Lead Project implementations end to end from design to launch, with technical solution ownership and awareness

• Translate business requirements into well designed Salesforce solutions that best leverage the platform

• Work with wide spectrum of stakeholders, up and down with flexible working styles

• Data-driven decision maker with strong tracking and reporting capabilities 

• Lead design sessions, designing solutions that are aligned with the business objectives

• Engagement with System and Process experts to help identify solutions to business pain points

• Hands-on implementation experience on Enterprise Platforms

• Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams)

• Measure and document business results achieved through solution implementation

• Lead UAT business planning, execution, and go live

• Partner with project stakeholders, IT, and System Administrator teams to prepare for Go-Live and post-go live support

Required Skills/Experience:

• 8+ years’ experience working within Salesforce CRM in a Business Analyst role

• Strong implementation experience in Salesforce Platform

• Hands-on configuration experience on Salesforce Platform

• Bachelor’s degree in business, computer science or related field

• Proficient in Microsoft Office Suite including Excel, Word & PowerPoint

• Understanding of systems analysis

• Excellent written and verbal communication skills

• Ability to multi-task and perform effectively in a fast-paced environment

• Able to work independently and consider cross-functional and downstream impacts with close attention to detail

• Ability to think proactively and identify solutions to drive business needs

• Strong orientation of latest AI productivity tools

Desired Skills/Experience:

• Systems Analyst or Consulting experience preferred

• Process workflows experience.

• Business analysis experience.

• Large Enterprise Project execution experience.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.