Sr. Sales Engineer

Sr. Sales Engineer

Position Overview

The Sr. Sales Engineer is responsible for designing cost-effective, integrated communications solutions that are customized to meet the needs of customers in the Energy, Enterprise & Emerging Markets (EEM), Cruise, and Maritime industries. The Senior Sales Engineer must be versatile and capable of working across all business verticals in support of our regional sales team.

Responsibilities

• Perform in a customer-facing role in support of the sales team in customer meetings, activities, and other fulfilled engagements as required to support our efforts to win and grow market share.

• Lead and manage technical responses to customer inquiries including RFPs, RFIs, ITTs, and direct inquiries.

• Act as the regional sales team's SME on technical matters related to communication systems in the Energy, EEM, and Maritime industries.

• Collaborate with Product Development to provide requirements for new products and services.

• Partner with Sales to address technical questions and deliver presentations during the RFP/RFI bidding process.

• Support Sales by attending customer meetings, seminars, and product demonstrations as needed.

• Develop cost models that align with customer objectives, and consider inputs from Sales, Finance, Legal (Licensing), and company resources.

• Work collaboratively with Sales, Finance, Global Supply Chain, Network Engineering, Operations, Legal, and Project Management teams.

• Provide post-sales support to Project Management/Service Delivery teams for successful project handovers.

• Maintain strong technical relationships with customers to support sales in developing, growing, and sustaining customer relationships.

• Collaborate with Sales, Business, and Product Development teams to support the division's strategy and oversee the technical solution development lifecycle.

• Maintain up-to-date knowledge of SaaS, cloud-based technologies, and the telecommunications industry, including satellite and terrestrial communication technologies.

• Innovatively design Speedcast solutions, incorporating value-added services while highlighting the benefits of Speedcast’s standard offerings to customers.

• Clearly and effectively communicate knowledge and product solutions through in-person meetings and online presentations.

• Manage customer expectations regarding product capabilities and limitations.

• Provide technical mentorship to Sales Engineers to enhance team productivity.

Requirements

• Bachelor’s degree in electrical/electronic Engineering, Information Technology, or a related field.

• 5+ years of experience in supporting and designing SaaS products and cloud-based solutions.

• 5+ years of relevant experience in designing satellite communication, IP networking, wireless communication solutions, and cyber security.

• 3+ years of experience preparing technical and commercial proposals for the enterprise industry, with a preference for experience in the energy and maritime sectors.

• Strong understanding of IP networking, SD-WAN, VoIP, QoS, cyber security, and WAN optimization.

• Practical experience in an IT/networking environment with sound knowledge of voice and data networking.

• Extensive technical knowledge and experience with SaaS solutions, cloud-based services, satellite communications, IP-based voice and data networking, and wireless communication systems, including a solid financial and commercial understanding.

• Working knowledge of satellite and/or telecommunications systems, including products and services such as iDirect Evolution, Newtec Dialog, SES O3b, Cobham SeaTel, and Intellian VSATs.

• Strong interpersonal, verbal and written communication, and in-person and virtual presentation skills in English for engaging customers online or in person when presenting proposed solutions.

• Proven experience in selling and articulating the value of API-based software solutions.

• Ability to assume line manager’s duties during absences.

• Experience working and liaising with technical and non-technical staff across all organizational levels.

• Proficiency with Microsoft Office Suite (Excel, Word, Visio, Project, PowerPoint, Outlook, Microsoft Dynamics).

Preferred Skills

• Cisco CCNA or CCNP certification.

• Hands-on experience with fixed and maritime VSATs, IP data, voice/VoIP, and Wi-Fi networking.

• Customer focused; ability to identify and handle customer needs.

• Self-driven.

• Ability to communicate technical information to both technical and non-technical audiences.

• Ability to effectively handle unscripted, challenging Q&A sessions from sales staff and clients.

• Ability to handle high stress situations in a professional, business manner.

• Ability to prioritize, manage time, and meet critical deadlines consistently.

About Speedcast

Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve. With the world’s most comprehensive network, Speedcast enables faster, seamless pole-to-pole coverage from a global hybrid satellite, fiber, cellular, microwave, MPLS, and IP transport network with direct access to public cloud platforms. The company integrates differentiated technology offerings that provide smarter ways to communicate and distribute content, manage network, and remote operations, protect and secure investments, and improve the crew and guest experience. With a passionate customer focus and a strong safety culture, Speedcast serves more than 3,200 customers in over 140 countries. Learn more at www.speedcast.com.

Speedcast has successfully completed its restructuring process and emerged from chapter 11 proceedings under the ownership of Centerbridge Partners, L.P. Following Centerbridge’s USD $500 million equity investment in the company, Speedcast now has a clean balance sheet with no secured debt and a healthy cash balance, optimally positioning it as a stable, long-term partner for its employees, customers, and vendors.

About Centerbridge Partners, L.P.

Centerbridge Partners, L.P. is a private investment management firm employing a flexible approach across investment disciplines—from private equity to credit and related strategies, and real estate—in an effort to find the most attractive opportunities for our investors and business partners. The Firm was founded in 2005 and as of January 31, 2021, has approximately $28 billion in capital under management with offices in New York and London. Centerbridge is dedicated to partnering with world-class management teams across targeted industry sectors and geographies to help companies achieve their operating and financial objectives. For more information, please visit www.centerbridge.com.

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn, and grow here, right alongside us, every single day.

We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent

• Talented teammates – your co-workers are the best and brightest in the industry

• Industry leadership – be part of the latest advancements shaping the future of communications

• Ability to develop skills – work across departments to gain new skills and valuable experience

• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.

• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.

• Work on diverse projects – every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent

• Talented teammates – your co-workers are the best and brightest in the industry

• Industry leadership – be part of the latest advancements shaping the future of communications

• Ability to develop skills – work across departments to gain new skills and valuable experience

• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.

• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.

• Work on diverse projects – every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.