Senior Sales Engineer

Posted 4 Days Ago
Be an Early Applicant
Tyler, TX
Hybrid
60K-98K Annually
Senior level
AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
Where local is big time.
The Role
The Senior Sales Engineer at Optimum supports sales efforts by collaborating with Account Executives on site visits, gathering technical and engineering information, preparing cost estimates, and ensuring customer satisfaction through technical support and training. They analyze service requirements, advise clients on technical adaptations, and maintain compliance with legal requirements while contributing to the effectiveness of the sales engineering process.
Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary

  • The Sales Engineer accompanies Account Executives and Outside Sales Representatives on sales visits, performs site surveys, and makes product recommendations. Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.


Responsibilities

  • Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
  • Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
  • Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel.
  • Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
  • Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
  • Submits orders by conferring with technical support staff; costing engineering changes.
  • Develops customer's staff by providing technical information and training.
  • Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
  • Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
  • Contributes to team effort by accomplishing related results as needed.
  • Essential Functions
  • Ability to carry and to use tools and equipment as necessary.
  • Ability to complete documentation, and inspect, install, and repair materials and equipment.
  • Ability to communicate in person and by telephone.
  • Ability to regularly carry, lift and move up to 80 pounds of equipment.
  • Ability to occasionally carry, lift, and move up to 100 pounds of equipment.
  • The job demands sitting, standing, walking, kneeling, crouching, and squatting.
  • Ability to prioritize and organize effectively
  • Ability to analyze accurately with attention to detail
  • Ability to work independently and with others
  • Ability to comply with all Company implemented safety procedures
  • Appropriate valid driver's license and driving record within Company standards


Qualifications

  • Bachelor's degree in engineering, computer science or related field or equivalent experience required
  • Major Account experience
  • Industry networking certifications including CCNA or CCDA or equivalent certification required
  • Knowledge of telephony, data, and video products and services
  • Ability to effectively communicate with Account Executives, Outside Sales Reps, customers, and other functional groups as necessary.
  • Ability to analyze orders to determine accuracy and completeness
  • Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
  • Must have a clean driving record and be able to travel to customer locations within the system.Preferred Experience
  • 5 - 10 years network engineering/administrator experience preferred
  • 5 - 10 years network sales experience preferred
  • 5+ years of experience designing voice/data/telephony LAN and IP Networks, including frame relay or ATM network preferred
  • CCNP, CCIE, or JNTCP desired
  • Consultative selling experience preferred Working Conditions
  • Ability to work in climate-controlled areas
  • Ability to work in adverse weather conditions


All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $59,913.00 - $98,429.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Tyler

What the Team is Saying

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The Company
HQ: Long Island City, NY
9,000 Employees
Hybrid Workplace
Year Founded: 1973

What We Do

We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.

We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.

New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.

Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.

Why Work With Us

Optimum is part of a family of brands under Altice USA covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!

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Optimum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
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