About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
- Candidate should be based in Thessaloniki, Greece.
- This vacancy is 100% work from site.
- Candidate should have at least 1-2 years of experience as Quality manager in BPO.
- Ensure that all quality processes are set up as per TaskUs Quality model
- Participate in the upkeep of the TaskUs Quality model
- Own the deployment of quality strategy (both internal and client enforced) within aligned teams
- Evaluate and audit existing processes with the intent of continuous improvement
- Establish process, procedures and work roles; assist in SOP writing
- Participate in monthly, quarterly and annual business reviews for the supported accounts
- Participate in training needs identification and analysis discussions with key stakeholders
- Provide strategic inputs for metric improvement
- Liaise with the Business Intelligence and Data Science (BIDS) team to build automated reports and dashboards for quality and operational performance metrics
- Drive accountability with Operations, Training to meet quality performance goals and ensure program standards are met
- Oversee staying in line with contractual spans and auditing requirements
- Identify opportunities for improvement of projects/action plans based on balanced scorecards and act as a mentor up to completion
- Identify opportunities for cost optimization and efficiency improvement within the quality function
- Manage a team of 4-5 quality managers
- Recruit, onboard and train quality staff
- Complete yearly performance assessments and merit reviews
- Review and maintain budgets and aid the director in the development and maintenance of a quality plan and standard operating procedures (SOPs)
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Based in Thessaloniki, Greece
- 100% work from site / on-site attendance
- 1-2 years experience as Quality Manager in BPO
- Experience managing a team (approx. 4-5 quality managers)
- Experience conducting audits, process evaluation, and continuous improvement
- Experience establishing processes, procedures and writing SOPs
- Experience liaising with Business Intelligence / Data Science to build automated reports and dashboards
- Experience participating in business reviews and driving metric improvements
- Experience with budget review and supporting development/maintenance of quality plans
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
