Our Technology Solutions Group is seeking a Senior Quality Analyst. This individual is responsible for testing and troubleshooting functionality on client websites, handling complex data requests, and creating reporting for customer use. This individual needs to excel in problem-solving, critical thinking, analysis, testing, and documentation.
Role & Responsibilities:
- Identify, troubleshoot, and help resolve issues related to project setup, reporting, data calculations, content management and more
- Lead effort to automate testing using tools such as Claude and Playwright
- Analyzing reporting for our client requests and analyzing key performance indicators to help measure program and sales initiatives
- Track quality control issues across projects and follow up with project team members to ensure resolution
- Proactively review ongoing operation process, provide improvement recommendations, and establish best practices
- Working with our technology operations and development team to properly define requirements for complex technology solutions and assist in the implementation, documentation, and turnover to operations team members
- Participating in User Acceptance Testing, regression testing, and working with our operations teams to ensure new technology and development meets requirements
- Collaborate with other project team members to create and execution a project's test plan
- Assist team members with data validation and verification
- Test new development and change requests
Required Experience & Education:
- BS/BA in Computer Science, Management Information Systems or Business, preferred
- 3 years' quality control analyst with testing experience
- Strong technical knowledge and un understanding of how technology can be used to solve business problems
- Excellent written and verbal communication skills and the ability to work effectively in a fast-paced, team-oriented environment
- Strong analytical and problem-solving skills
Required technical capabilities:
- Ability to use AI to aid QA/testing automation, query tools, understand relational database structures, and web site development
- Highly proficient in advanced SQL queries
- Advanced Excel skills
Base Salary Range: $80,000 to $90,000. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
Skills Required
- Three years of quality control analyst experience with testing experience
- Strong technical knowledge and understanding of how technology can solve business problems
- Excellent written and verbal communication skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong analytical and problem-solving skills
- Ability to use AI to aid QA and testing automation
- Ability to use query tools and understand relational database structures
- Knowledge of website development
- Highly proficient in advanced SQL queries
- Advanced Excel skills
- Bachelor's degree in Computer Science, Management Information Systems, or Business
What We Do
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com
