CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
This position is responsible for measuring and driving the performance of an assigned customer program - including key performance metrics, production, quality, customer communication including formal presentations, and attaining the necessary technical support to ensure the success of the program.
Responsibilities:
- Act as primary point of contact for the customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
- Identify areas of non-conformance and develop remedial plans.
- Translate operations needs into draft requirements for IT development.
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Requries Skills:
- Must be an organized, detail oriented, and self-motivated individual.
- Strong analytical, problem solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Have the ability to work independently and as part of a team.
- Flexibility to travel is required.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- SQL knowledge is a plus.
- Ability to interpret and comprehend contract language is a plus.
Required Experience:
- 5-10 years Program, Project, or Operations Management experience in a fast-paced operation.
- 4+ years’ experience within a high volume supply chain/distribution operations and logistics environment.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- Experience in the telecommunications or cable industries is preferred.
Education:
- B.S. Degree in Business, Project Management, Supply Chain or related discipline.
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization
- United States (Required)
- Must be 18 years of age
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [email protected].
CA Residents only click here to view CTDI's California Privacy Notice Agreement.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 5-10 years of program, project, or operations management experience in a fast-paced operation
- At least 4 years of experience in high-volume supply chain, distribution operations, or logistics
- Bachelor of Science degree in Business, Project Management, Supply Chain, or a related discipline
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Access, and Project
- Strong analytical, problem-solving, decision-making, communication, and interpersonal skills
- Ability to work independently and collaboratively
- Flexibility to travel
- United States work authorization
- At least 18 years of age
- PMP certification
- SQL knowledge
- Experience with quality systems
- Experience in the telecommunications or cable industries
- Ability to interpret and comprehend contract language
What We Do
Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include: • STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality. • Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality. •Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment. • Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide. Follow us on Facebook: www.facebook.com/CTDI.USA Follow us on Instagram: www.instagram.com/ctdi_us
