Sr Product Support Eng

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a Senior Product Support Engineer, you will be responsible for partnering with the software development teams to understand, troubleshoot, and monitor moderate to complex back-end and front-end systems. Involved in reviewing and creating innovative solutions.
WHAT OUR SENIOR PRODUCT SUPPORT ENGINEERS ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Manages product experience best practices.
• Coordinates with software development teams on critical issues that are impacting customer experience and collaborates with these teams on resolving the issues.
• Leads and partners with all teams to troubleshoot and investigate moderate to complex software integration problems in production, stage and test environments.
• Analyzes and revises existing system logic difficulties and documentation.
• Develops, modifies, enhances, and implements designs, executes project deliverables and estimates scope of work.
• Coordinates with customer and network operations on customer issues.
• Responsible for estimating customer impact for identified customer experience issues.
• Analyzes customer experience data to identify anomalies.
• Manages outage management activities, including providing teams with customer examples and error data.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience:
  • Experience with query languages (SQL, HQL, MySql, Splunk, etc) - 3+ years
  • Software development experience (Java, C#, Objective-C, Swift) - 3+ years
  • Web services development experience (REST, JSON, XML) - 2+ years
  • In-depth experience with programming languages

• Education:
  • Bachelor's Degree in Computer Science or relevant experience.

• Technical Skills:
  • In-depth foundation in data structures, algorithms, and OO Design
  • In-depth understanding of end to end software and related development technologies
  • In-depth understanding of best practices in cloud-based platforms & services
  • In-depth understanding of version control systems with code repositories (Git and Atlassian Suite)
  • Knowledge of Agile development methodologies

• Skills:
  • Effective written and verbal communication skills
  • Effective analytical and troubleshooting abilities

• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to deliver against several initiatives simultaneously
  • Ability to prioritize and organize effectively

• Travel Ability:
  • Office Environment

• Schedule:
  • Full time

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:

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MPD398 2024-43564 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.