Sr. Product Manager, Product Experience

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Are over-engineered remote controls, hidden navigation menus, and Norman doors some of your biggest pet peeves? Do you thrive on creating client pitches that resonate with all audiences and elicit emotional responses? If so, we want to hear from you. 

In the B2B2C world in which we operate, Visa is seeking a consumer and client-centric Senior Product Manager with strong expertise in Commercial Enablement, Research, Design, and UX to join our global team. This highly visible and impactful role is responsible for shaping the consumer experience for Installments and Embedded Finance products at Visa, while also influencing how we communicate with our clients to accelerate our commercialization efforts. 

In this global role, you will support our regional teams and play a crucial role in defining and executing best-in-class experiences to drive the adoption of Installments and credit availability solutions. You will be responsible for product learning and experimentation agenda and roadmap, and you will help with client pitches, influencing them to adopt experiences that deliver trust and delight. 

If you are passionate about creating exceptional consumer experiences and have a knack for influencing clients through exceptional stories, we would love to hear from you. Join us and make a significant impact on our global team and on clients worldwide. 

Responsibilities: 

• Define and manage product design, experience, and commercial enablement artifacts, aligning Product objectives and user needs for both B2B and B2C. 
• Collaborate with cross-functional teams (including engineering, Product, Marketing, Sales, and Customer Success) to ensure product experience and commercial enablement aligns with overall product strategy. 
• Lead user research to understand user needs, identify gaps, prototype, test (A/B test, user testing) and recommend desirable experiences for feature development. 
• Design the user experience for consumer payment products, which will be integrated into merchant sites, consumer payment apps, or banking apps. 
• Build commercialization assets with design and data to influence the adoption of best-in-class product experience by Partners, Clients, Issuers, Acquirers, Merchants, etc. 
• Develop exceptional commercial enablement assets that offer high degree of influence with partners, including Financial Institutions (FIs), merchants, and tech enablers to drive product adoption. 
• Define, develop, drive, monitor, and analyze product experience and metrics, and make decisions based on data to improve on the existing experience. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• Bachelor’s degree in Design, Business, Computer Science, or related field. Master's degree preferred. 
• 8+ years of experience in interaction, experience, and emotional design, with a focus on product management for consumer products. 
• Proven experience in building commercial enablement materials to accelerate pipeline conversion. 
• Expertise with user-centered design principles for Consumers and Businesses. 
• Expertise with PowerPoint and design tools like Sketch or Figma. 
• Exceptional communication and presentation skills. 
• Strong analytical and problem-solving skills. 
• Experience working in a global team, supporting regional partner teams

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 159,100.00 to 230,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.