At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
- Own and drive the product roadmap for our suite of member experience products, manage backlog and prioritize appropriately
- Define the strategy for integrating LLMs and Generative AI into the member portal to automate complex healthcare navigation.
- Partner with Insights & Data Science to define and monitor AI performance metrics (e.g., intent recognition accuracy, deflection rates, etc.)
- Partner with Operations & Engineering to create "human-in-the-loop" experiences that ensure AI-driven health benefits advice remains trustworthy and compliant
- Bridge the gap between digital self-service and human-led clinical service by optimizing the CCaaS (Contact Center as a Service) hand-off, ensuring a seamless transition from virtual agents to live member advocates.
- Partner with sales, client success, customer experience and clinical service teams to deeply understand individualized customer needs, and deliver the best technology-driver solution to meet those needs
- Communicate progress to stakeholders, functional owners, and internal team members
- 10+ years of professional experience, with 5-8 years specifically in Product Management. Focus in healthcare technology highly preferred.
- Bachelor’s degree in a technical discipline or equivalent experience
- Excellent problem solving and communication skills
- Familiarity with AI development lifecycles, specifically in a regulated environment regarding NLP (Natural Language Processing) and CCaaS integration.
- Fervent passion to solve healthcare challenges to improve the lives of others
- Adaptability to thrive in highly complex and changing environments
- Familiarity with enterprise software and mobile development
- Familiarity with operating in regulated industries (HIPAA, FINRA, CCPA, etc.)
- Excellent organizational skills with the ability to keep track of multiple projects simultaneously
- Experience in consumer software and/or healthcare is a plus but not required
This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 200,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.#LI-LN1
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
Privacy NoticeFor more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
Collective Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collective Health and has not been reviewed or approved by Collective Health.
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Healthcare Strength — Benefits include competitive medical, dental, and vision coverage with options for $0 employee-only premiums and no waiting period, with some plans offering very low out-of-pocket costs. Feedback suggests this level of coverage is a standout element of the total package.
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Leave & Time Off Breadth — Generous time-off programs encompass ample PTO, 12 paid holidays, baby-bonding leave with a supportive return-to-work program, and a fully paid four-week sabbatical after five years. Feedback suggests these elements meaningfully enhance overall rewards beyond cash.
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Wellbeing & Lifestyle Benefits — A $100 monthly wellness stipend, access to Headspace resources, commuter support, and optional add-on insurances provide breadth and flexibility in day-to-day benefits. Feedback suggests these lifestyle supports contribute tangible value alongside salary.
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What We Do
Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than a quarter million members and over 60 enterprise clients—including Pinterest, Restoration Hardware, and more—our technical and customer experience teams are reinventing the healthcare experience for employers and their people.
Why Work With Us
Collective Health has a mighty mission—to make the American healthcare system effortless—and a culture focused empathy, authenticity, curiosity, and a need to solve hard problems. We have a diverse, mission-driven team with doctors working alongside data scientists and nuclear engineers to reinvent the the healthcare experience for everyday people.
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