HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Senior Product Manager is responsible for maximizing the success of their products by analysis, planning and execution throughout the entire product lifecycle. This includes gathering and prioritizing market/product requirements, defining the product vision and goals, and collaborating with Product Management leadership, Product Development, Sales and Marketing, and Delivery teams to deliver successful products and ensure revenue and client satisfaction goals are met.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
Essential Job Duties
- Lead the development of complex product features and initiatives.
- Support development and management of:
- External facing products via partnership opportunities
- API marketplace and developer platform
- Interoperability and interfaces for external partners
- Alternate vendor data exchange and aggregation
- Collaborate and assist in developing GTM strategy for partnership opportunities
- Work with data to identify market trends and customer insights
- Define and track success metrics (KPIs) for product performance.
- May mentor and support a team of Product Managers to understand market needs and optimize high quality and high value throughput of the product R&D teams.
- Ensure compliance with industry standards.
- Be self-accountable for your product domain’s effectiveness in achieving broader strategic business objectives by formulating and executing product strategies, roadmaps, and release plans.
- Develop a deep understanding of your product’s target markets, features and functionality, limitations, opportunities, buyer/user personas, competitive advantages, threats, etc.
- Conduct regular product roadmap reviews, product demos, and product advisory workshops with internal and external stakeholders.
- Prepare and present new product business cases to senior leadership.
- Partner with Product Management and Technology Leadership on long-term strategic initiative planning and resource alignment.
- Partner with Sales and Marketing in areas such as understanding evolving market needs, ensuring success of campaigns, collaborating on packaging and pricing, assisting with large/complex sales opportunities, etc.
- Partner with Implementation teams to ensure products can be implemented and configured efficiently based on varying market/client needs and help troubleshoot any bottlenecks through product enhancements and/or improved tooling.
- Partner with Support and Client Success teams to facilitate smooth product releases, intake and understand customer feedback, and help troubleshoot product support call drivers.
- Ensure accessibility and usability standards are met, particularly for caregivers, members, and clinicians.
- Drive innovation by Identifying and assessing emerging technologies (AI, automation, interoperability) that could enhance product offerings. Explore and define how new regulatory changes (e.g., CMS, HIPAA, EVV requirements) create product opportunities.
- Work with engineering and architecture teams to balance new feature development with technical debt, performance, and security considerations.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
- 5+ years of experience in Product Management preferably in the health IT vendor space with experience in both strategic and tactical capacities.
- 3+ years of experience in home health and/or home care solutions.
- Bachelor's degree in Business, Computer Science, Engineering, or a related field
- Deep understanding of SaaS business models, pricing, and customer management.
- Advanced product roadmap planning and prioritization skills.
- Proficiency in customer journey mapping and VoC analysis.
- Excellent cross-functional leadership and decision-making skills.
- Ability to leverage data analytics to drive decisions.
- Expert-level communication skills for eliciting and understanding customer needs, conveying vision, authoring complex product requirements, and delivering crisp market-facing documents and presentations.
- Ability to develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of the product.
- In-depth understanding of Agile Product Management and Development principles. Classroom Agile/Scrum training or certification a plus.
- Familiarity with SaaS business model and associated product health metrics and configuration concepts.
- Experience in defining and/or executing on go-to-market strategies and plans.
- Working experience with Jira, Confluence, Aha!, or similar tools.
- Familiarity with API integration development, 3rd party support, web application framework and database concepts.
- Ability to communicate clearly and build strong relationships with customers and internal team members.
- Experience working with overseas business analysts and engineering teams
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role
Skills Required
- 5+ years of Product Management experience (preferably health IT vendor space)
- 3+ years experience in home health and/or home care solutions
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- Deep understanding of SaaS business models, pricing, and customer management
- Advanced product roadmap planning and prioritization skills
- Proficiency in customer journey mapping and Voice of Customer (VoC) analysis
- Strong cross-functional leadership and decision-making skills
- Ability to leverage data analytics to drive product decisions
- Expert-level communication for eliciting customer needs and authoring product requirements
- In-depth understanding of Agile Product Management and Development principles
- Experience with Jira, Confluence, and Aha! (or similar tools)
- Familiarity with API integration development, 3rd party support, web application frameworks and database concepts
- Experience defining and executing go-to-market strategies and plans
- Experience working with overseas business analysts and engineering teams
- Ensure compliance with relevant industry standards and regulations (e.g., HIPAA, EVV) for product
- Travel availability 10-25% including overnight
- Classroom Agile/Scrum training or certification
- Willingness to explore and adopt AI tools responsibly
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market. We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
