Sr. Product Manager, Patient Core Services

Who We Are

Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

As a Sr. Product Manager, Patient Core Services, you will lead the development and roadmap of new commerce, data and privacy capabilities to expand our platform capabilities. You will partner closely with patient-facing teams and other platform teams to understand platform gaps and roadmap dependencies to ensure we have the capabilities needed to treat more patients effectively and unlock new care models. You will also have the opportunity to directly impact subscriptions and revenue growth by enhancing and innovating the customer experience around payments and subscription management. You are someone who loves digging into complex problems, collaboratively working with various teams and roles across the organization, and effectively communicating existing capabilities, new feature development and releases, and the broader strategic roadmap. You are also a passionate executor who will lead a cross-functional squad in day-to-day building, experimenting, and optimizing. We are looking for a data-fluent self-starter who loves to craft creative solutions using best practices and driving for end-user results. 

What You’ll Do:

• Serve as the primary platform product manager for commerce, data, and privacy-focused areas across Ro, including payments, pricing, promotions, authentication, and consent management
• Collaborate with business stakeholders and other platform teams to understand problems, gaps, opportunities, and dependencies to inform the roadmap and strategy.
• Lead projects that implement e-commerce and authentication best practices and allow our core services to scale with patient and business needs
• Develop solutions with a platform approach that will scale to new use cases over time
• This role is a senior individual contributor (“IC”) role

What You’ll Bring to the Team:

• 4+ years of product experience and 7-9 years of professional experience focused on payments, commerce, or platform services at a D2C focused company
• You have exceptional analytics skills and can navigate complex data sets using SQL and other data science tools to provide actionable insights, ideally having owned the management and functionality of a company’s CRM platform
• Demonstrated experience driving outcomes by identifying data-driven opportunities and executing
• Successful track record of shipping complex platform features for cross-functional partners and making data-informed decisions
• Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle
• Outstanding communication and collaboration skills:
• Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
• Experience navigating organizational & technical complexity (e.g., supporting products on multiple stacks, participating in tech integrations) 
• Bonus: Experience in working with legal and security to develop features that enhance user privacy and data protection.

We’ve Got You Covered!

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness




We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target base salary for this position ranges from $187,000 to $215,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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