Sr. Product Manager, Provider Workflows

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As a Sr. Product Manager, Provider Workflows, you will partner directly with our clinical teams to improve the clinical quality and efficiency of our clinical workflows. You will own the user workflows within our in-house EHR and Pharmacy application (learn more at https://ro.co/os/) across practitioners, nurses, patient advocates and pharmacists. You will partner with clinical clinical strategy, practice management, quality and safety, care delivery operations, other platform teams and business verticals to drive down the cost of care while improving quality of care delivery. You will also support new patient offerings, product launches and capabilities by ensuring they are supported in Ro’s internal workflows.

What You'll Do

• Partner with clinical teams (strategy, practice management, quality and safety, operations), design, product, engineering and ops leadership to define the roadmap
• Lead projects that drive down the cost of care while improving quality
• Standardize and continuously improve, and automate workflows within care delivery
• Support the new patient offerings in evolving workflows to support them
• Develop solutions with a platform approach that will scale to new use cases over time
• This role is a senior individual contributor (“IC”) role

What You’ll Bring to the Team:

• 5+ years of product experience and 7-9 years of professional experience
• Demonstrated experience driving outcomes by identifying data-driven opportunities and executing 
• Experience and understanding of best practices to improve user workflows
• Ability to proactively identify opportunities with data and self-serve data inquiries with BI tools (Looker, Metabase)
• Experience with SQL / relational databases is preferred but not required
• Proven ability to collaborate cross-functionally across a range of roles, including clinical, engineering, design, data, business, and operations stakeholders

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $187,000 to $215,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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