Sr. Performance Improvement Program Manager (RN)
Monday-Friday - (Day Shift)
Newark DE
ChristianaCare is seeking a Senior Performance Improvement Program Manager (RN) to join our team. This healthcare quality professional will provide leadership and support for systemwide performance improvement initiatives that align with our organizational mission, priorities, and goals. Key responsibilities include:
- Performance Improvement
- Oversight of outcome measure reporting.
- Management of quality, patient safety, and process improvement projects.
These efforts are vital in establishing a highly reliable organization. The role requires regular interactions with various departments and stakeholders, including:
- Management and staff from Clinical Effectiveness
- Performance Improvement
- Data Informatics and Analytics
- Patient Safety
- Accreditation
- Clinical Documentation
- Utilization/Care Management
- Population Health
- Health Information Management Services
- Information Services
- Service line Leaders
- Medical-Dental staff
- Nursing
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Evaluate performance and process improvement methods (e.g., Lean, Six Sigma, Plan-Do-Check-Act Cycle) and apply those best suited to achieving successful outcomes
- Use a range of quality improvement tools and techniques (e.g., Fishbone diagrams, 5 Whys, Value Stream Mapping, Failure Mode Effects Analysis, and Root Cause Analysis) and evaluate the output to successfully redesign processes toward improved performance
- Access and use information resources (e.g., electronic health records, registries, policies, procedures, guidelines, longitudinal databases, comparative and benchmark data, and published research) to demonstrate current practice, identify opportunities for improvement, and strive toward improved outcomes
- Demonstrate expertise in the use of analytical and statistical tools and techniques (e.g., hypothesis testing, statistical process control, distribution, and control charts) to identify when, where, and how to measure processes and systems and make decisions supported by data analysis.
- Communicate performance improvement priorities and results using narrative and visual tools (e.g., graphs, dashboards, and scorecards), providing a comprehensive context appropriate to the audience.
- Assist in defining customer needs, expected benefits, and alignment of projects to the organizational mission, vision, values, strategic goals, and business priorities.
- Design project plans to include opportunity statement, goals, scope, timeline, and critical milestones utilizing project management methodologies, performance measurements, and tools.
- Manage the work defined (per a project plan, charter, and/or scope document) to ensure the project meets project goals and timelines.
- Engage and support stakeholders to pull projects through to completion
- Track, monitor, and communicate project progress to all stakeholders and provide notification to the project sponsor when deviations from the plan occur.
- Promote a culture of trust, open communication, creative thinking, appropriate risk taking, continuous improvement and learning that leads to sustained results and optimal performance.
- Facilitate an environment oriented to collaboration and problem solving.
- Convey enthusiasm and strive to motivate, inspire and influence team members and other key stakeholders.
- Communicate the vision, expectations, and results of performance improvement projects clearly, consistently, and appropriately to stakeholders.
- Use meaningful measurement tools to prove the need for improvement, make changes, and measure return on investment.
- Identify, mitigate and collaborate with key stakeholders to remove barriers that impede sustainable change. Implement accountability structures and controls required to deploy, monitor, and ensure compliance with the work changes required to achieve and sustain improved performance.
- Provide the education, training, and tools necessary for effective implementation of process and workflow changes.
- Remain current with applicable regulatory requirements
- Manage, coach, and/or mentor less experienced quality professionals in higher level use of performance improvement tools
- Train and mentor non—project managers in basic project management skills to raise the overall project management acumen in the organization
- Identify, design and/or recommend resources and analytical methods to support the performance improvement activities to meet organizational goals/needs (i.e. dashboards incorporating clinical and business metrics tailored to strategic or operational goals)
- Facilitate development of departmental and organizational policies, procedures, and training as needed to achieve goals for a highly reliable organization.
- Actively participate in systemwide management activities, attend meetings and in-service/educational programs and other activities as requested
- Assume personal responsibility for ongoing professional growth; exhibit a high level of professionalism; serves as a role model for staff and others in the organization
- Prepare and submit projects for publication and external presentation
- Actively serve as a member of a local or national quality related organization
- Perform all other duties related to process improvement as determined by Clinical Effectiveness
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Active nursing license in the State of Delaware
- Master’s degree in nursing, healthcare or related field
- Formal project management training or equivalent with five years of experience in managing senior level complex organizational projects across service lines.
- Demonstrated sustainment in achievement of desired outcomes and leading transformational organizational projects for quality/safety.
- Certification by National Association for Health Care Quality (CPHQ) within 18 months of eligibility
- Lean Six Sigma Green Belt required; Lean Six Sigma Black Belt preferred;
- Experience in managing and mentoring other healthcare professionals
- Experience in successfully leading, facilitating and participating in multi-disciplinary teams using performance improvement tools and methodologies required
- Education and/or experience in one or more of the following are desirable: Clinical Effectiveness, health information technology, performance improvement, outcome analysis, safety science, utilization management, population health
- Experience in using electronic medical records, Microsoft applications (Excel, Word, PowerPoint, Access, Visio), Tableau and other data collection, analysis and reporting platforms
- Experience in Research Design and Methodology;
- Compliance with Human Subject Research Training through the Collaborative Institutional Training Initiatives (CITI), as appropriate
- High Emotional Intelligence (EQ) to manage change within our rapidly evolving healthcare environment
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Feb 28, 2026EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
Top Skills
What We Do
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,336 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute.
ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care
