Sr. Partner Development Manager, MSP

Posted 3 Hours Ago
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Sydney, New South Wales, AUS
Hybrid
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Hybrid Observability powered by AI
The Role
The role involves prospecting and managing sales cycles for MSP partners, driving account growth, and providing customer optimization for LogicMonitor's solutions. The candidate will leverage technical expertise while collaborating with internal teams to meet and exceed ARR targets.
Summary Generated by Built In

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Sydney, Australia. Our office is located in the Sydney CBD, close to Town Hall and Hyde Park. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

The mission of the Account Executive at LogicMonitor is to successfully present the value of LogicMonitor to Net New MSP prospects, manage the entire sales cycle, and successfully increase ARR for the Company. In addition to hunting new opportunities you will be working to grow a small base of current MSP customer's ARR. The Account Executive will call on Sales Engineering resources for technical expertise so that the partners fully experience the product and understand deeper technical aspects of the LogicMonitor platform.  Finally, the Account Executive must accurately forecast their sales opportunities back to the LogicMonitor Sales Management Team.

  • LogicMonitor is looking for a talented and experienced Account Executive to identify opportunities at Net New Prospects and grow ARR within their existing book of business. 

  • In this role, you will perform Account Executive duties which prospecting, cold calling, and running full sales cycles. 

  • This is a once in a lifetime opportunity to be a part of an organization with an outstanding product, operation, and culture. We are seeking an experienced Account Executive that is ready to hit the ground running in a very rich territory to prospect in to and grow an existing book of partners. 

  • As a crucial member of the MSP team at LogicMonitor, you are called upon to maximize the potential of your MSP partners which is key to the success of MSP Team

  • As a member of MSP Team you’ll be empowered to own your territory and develop a plan along with your Leaders to exceed your number

  • As a MSP Account Executive you’ll be driving to maximize the potential and growth of your territory.

Here's a closer look at this key role:

Account Executive & Customer Expansion
  • Actively prospect with BDR and cold call to build Net New opportunity pipeline

  • Run full sales cycle conveying the value of LogicMonitor in the MSP Industry 

  • Manage and grow an existing book of MSP customers, serving as a trusted advisor to understand business pain points and evolving product needs.

  • Perform whitespace analysis to identify growth opportunities, effectively communicating LogicMonitor’s value through conversations, demos, and presentations.

Sales Execution & Methodology
  • Apply LogicMonitor’s sales methodology to guide prospects through the sales cycle

  • Drive deal progression by identifying key stakeholders, leveraging multi-threading strategies, and engaging cross-functional team members such as SEs, managers, and executives.

  • Tailor solutions to specific customer challenges, demonstrating how LogicMonitor addresses unique business needs

Customer Engagement & Optimization
  • Identify and act on opportunities to optimize customer use of LogicMonitor, including proactively creating dashboards, sample reports, and other value-add assets.

  • Strategically engage at appropriate levels within customer organizations to ensure alignment and foster continued growth.

What You'll Need:
  • 5+ years of experience as an Account Executive, preferably within the SaaS space.

  • Ability to communicate effectively with all levels of both internal teams and customers.

  • Avid learner—our product and the MSP industry are always evolving, and your knowledge must evolve with them.

  • Ability to articulate technology and product positioning to both business and technical users.

  • Skilled at establishing and maintaining strong relationships throughout the sales cycle.

  • Ability to adhere to best practices for sales forecasting and CRM usage.

  • Ability to prospect into targeted accounts to generate interest and build pipeline.

  • Creativity and critical thinking to problem-solving, with a strong desire to be an impact player at a disruptive technology company.

  • Commitment to sales success and customer satisfaction, with a strong track record of results.

  • Team-focused—you excel individually but understand that sales at LogicMonitor is a team effort.

Click here to read our International Applicant Privacy Notice.

LogicMonitor is an Equal Opportunity Employer

LogicMonitor believes innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective.  We’re committed to creating a workplace where diversity is celebrated and all employees feel supported to contribute their best.  We don’t just open doors – we invite you to step through and be part of something bigger. 

We also encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, as part of our commitment to an inclusive workforce.  All qualified applicants will receive consideration for employment on the basis of merit – skills, experience, and job-related qualifications – without regard to age, race, colour, nationality or ethnic origin, faith or religious belief, sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy or breastfeeding, family or carer responsibilities, disability, or any other non-job-related factor.

#LI-SS1 #LI-Hybrid #BI-Hybrid

                                               

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.

What the Team is Saying

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LogicMonitor Compensation & Benefits Highlights

  • Leave & Time Off Breadth The company describes unlimited vacation with a separate bank of sick/personal time and paid volunteer time, with regional time‑off programs tailored by location.
  • Healthcare Strength North America benefits list multiple medical, dental, and vision options plus mental‑health resources such as Calm and an Employee Assistance Program.
  • Parental & Family Support Access to Maven for fertility, family planning, pediatrics, and menopause and generous parental leave for birth, non‑birth, and adoptive parents are highlighted, with adoption assistance and return‑to‑work support also noted.

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The Company
HQ: Santa Barbara, CA
1,100 Employees
Year Founded: 2007

What We Do

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.

Why Work With Us

We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.

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LogicMonitor Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

Typical time on-site: Flexible
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HQSanta Barbara, CA
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Austin, TX
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Boston, MA
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London, UK
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Pune, IN
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San Francisco
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Singapore
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Sydney, Australia
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