About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Your role
The Dialpad Business Technology team is seeking a NetSuite Functional Consultant/Administrator to join a fast-growing AI-powered cloud communications and collaboration platform company. This opportunity is ideal for someone who is looking for a broad range of responsibilities and thrives in a dynamic, fast-paced environment. This individual will be the techno-functional lead for our ERP application (NetSuite) in specially ARM, SuiteBilling, Procure to Pay, EFT, and provide hands-on expertise for NetSuite users in the design, implementation ,testing, training and support.
What you’ll do
- Responsible for end-end ERP systems implementation, testing, training and support.
- Collaborate with the implementation partner (SI) and respective business functions to aid successful implementation of the ERP system.
- Work with a team to develop, test, and roll-out solutions.
- Work with users to demonstrate the scripted solution and assist with any issues.
- Use industry experience, business analysis, and best practices within NetSuite to solve clients' most complex business problems.
- Identify, evaluate and understand customer requirements to help with NetSuite set-up, configuration and customization.
- Understand As-Is and To-Be Process and perform Gap Analysis.
- Create functional and user documentations.
- Work with finance business partners to scope work and produce estimates.
- Maintain user roles/access and assign appropriate permissions/levels of access.
- Manage and prioritize multiple projects, enhancement requests and support requests.
- Provide weekly status updates to key business partners.
Skills you’ll bring
We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:
- 7+ years of experience as a Netsuite functional Consultant.
- 5+ years end-end full suite implementation experience of NetSuite.
- 3+ years in depth experience in key business processes in Suite billing , ARM and Revenue Recognition is a must.
- Proficiency in order to cash, record to report, procure to pay, cash management modules.
- Ability to understand business/operational requirements, perform gap analysis and build solutions to meet business needs.
- Ability to test the solutions and demonstrate and train the users.
- Extensive experience with NetSuite customization, building advanced workflows and reports and training business users.
- Extensive experience with user roles/access and assign appropriate permissions/levels of access and other administrative tasks.
- Ability to independently manage individual time and tasks.
- Ability to quickly adapt to new requirements, changing situations and learn new technologies.
- Excellent verbal, written, and interpersonal skills. Be a team player and a people person.
- Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.
- Operate with a sense of urgency and prioritization.
- Inspiring leader with ability to manage direct, indirect, and matrix teams to accomplish transformational goals and best-in-class results.
- Strong presentation skills (both oral and content) for both internal and external audiences.
- Believes in and demonstrates unwavering integrity.
- NetSuite Certification such as SuiteCloud Developer Certification is highly desirable.
Benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
California Salary Range
$141,750—$175,083 USD
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Top Skills
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
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