Description and Requirements
About the Role:
The Senior Multimedia Engineer within the Information Technology team reports to the Manager, Multimedia Services and supports all multimedia within MetLife's portfolio. The role is responsible for the administration, engineering and project management duties related to the Conference Room Technology, Collaboration Services, Digital Signage and IPTV, will participate in business process automation planning, troubleshoot issues, and document processes and procedures. This position will be based out of our Cary, NC location with up to 25% travel as needed. This will be a full time, Hybrid role at the MetLife Cary, NC Global Technology office.
Key Responsibilities:
- Act as a multimedia tools advocate to drive adoption and reinforce best practices, educate end users about multimedia tools capabilities, and conduct and lead training sessions.
- Facilitate the configuration and troubleshooting of applications, endpoints and infrastructure conference room related technology (including but not limited to control systems, IPTV distribution, digital signage, infrastructure technology, and various audio and video conferencing components).
- Oversee troubleshooting and follow through on escalation of issues.
- Leverage Webex Control Hub for troubleshooting.
- Create and maintain functional specifications for new or modified business systems including detailed systems documentation, release notes, user instructions, and procedures.
- Stay current industry trends, new technology releases, changes, and updates with attention to their effects in our environment.
- Perform advanced technology support functions for IT operations in a remote network environment including troubleshooting and solving problems related to computer systems or software programs.
Essential Business Experience and Technical Skills
Required:
- Minimum 5+ years of experience supporting and administering infrastructure including servers and network.
- Minimum 5+ years of experience supporting and administering Cisco Conferencing solutions.
- Minimum 5+ years of experience supporting and administering IPTV and Digital Signage platforms.
- Minimum 5 years managing small to medium projects in the Multimedia sector.
- Infrastructure including network and server (Windows & Linux), Cisco networking and Firewall.
- Experience with conference room control systems, Crestron, Extron.
- Endpoints Performance Monitoring platform experience.
- Must be able to interact with all levels of personnel.
Preferred:
- PMP/ Project Management training or equivalent experience.
- PowerBI Report Generation.
- Knowledge of Microsoft Power Apps.
- Experience in the insurance or financial services industries is a plus.
- Microsoft Project experience.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
