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Job SummaryA Senior Monitoring Engineer is responsible for overseeing the design, implementation, and management of monitoring systems while adhering the credit union’s standards and industry best practices. Additionally, a senior engineer is responsible for mentoring less experienced engineers and collaborates with cross-functional teams to improve monitoring strategies. If you have architecting or engineering experience specifically for Splunk, you might be a great fit for this position.Job DescriptionLOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full Time
To be effective, an individual must be able to perform each job duty successfully.
- Lead the design and implementation of monitoring systems for applications, infrastructure, and Information Security.
- Perform monitoring systems upgrades and integrations with other tools.
- Resolve monitoring tool related vulnerabilities according to credit union service level agreements.
- Provide engineering and operational support for the monitoring tools and enterprise dashboards.
- Contribute to research and recommendations of new technologies as it relates to monitoring solutions.
- Identify and contribute to process improvements and automation opportunities.
- Document and maintain systems architectures, configurations, and specifications.
- Provide technical leadership, mentorship, and feedback to other engineers and stakeholders.
- Communicate effectively and professionally with team members and leadership across the credit union.
- Commit to continuously learn and improve, in both technical expertise and soft skills.
- Share on-call support duties.
- Perform other duties as assigned.
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
EXPERIENCE- 6+ years of experience in IT systems engineering, administration, or development.
- 3+ years of hands-on experience with enterprise monitoring tools (e.g., Splunk, New Relic); architecting or engineering experience specifically for Splunk.
- Minimum 1 years of professional experience as a technical lead
- Advanced knowledge in delivering enterprise monitoring solutions for various IT systems, technologies, and platforms, such as Windows, Linux, VMware, Azure, AWS, SQL Server, etc.
- Advanced knowledge in application performance, tuning and troubleshooting.
- Advanced knowledge with scripting tools (Bash, PowerShell, Python, etc.)
- Advanced knowledge in REST API calls, and Webhooks.
- Experience with Ansible or other software provisioning tools is preferred.
- Experience supporting a SOC OR SOAR/Enterprise Security tools is a plus
- Familiarity with core credit union/banking systems is preferred.
Education must be from an accredited institution.
- Bachelor's degree in Computer Science, engineering, a related field, or equivalent experience.
Splunk, New Relic, or other monitoring tool certifications.
MANAGERIAL RESPONSIBILITYHas no supervisory/managerial responsibilities; however, is expected to provide coaching and/or mentoring to others on the team.
COMPUTER/OFFICE EQUIPMENT SKILLSExperience with Excel, Word, and PowerPoint are helpful, along with diagramming software such as Visio or Lucidchart.
Language Skills
- Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
- Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
- Ability to work both autonomously and collaboratively in a fast-paced environment.
- Self-starter with strong organizing and time management skills.
- Adaptive to change, responds positively to altered circumstances or conditions.
- Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
- Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
- Excellent interpersonal skills including the ability to collaborate with other teams as needed.
- Data analytics and data validation skills.
- Ability to sit, talk and hear consistently
- Ability to stand, walk, and use hands to handle or reach occasionally
- Close vision (clear vision at 20 inches or less)
- Distance vision (clear vision at 20 feet or more)
- Ability to lift up to 10 pounds occasionally
There are no unusual environmental factors. Work is conducted in typical office setting with moderate noise (e.g., business office with computers and printers, light traffic).
- May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
Noise Environment
- Moderate noise (business office with computers and printers, light traffic).
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Affordable Benefits — Health coverage features a large employer premium share, low out-of-pocket costs, and options like HSA/FSA alongside employer-paid disability and life insurance. On-site wellness facilities and low-cost dental/vision further enhance overall affordability.
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Retirement Support — A matching 401(k) is available from day one, with employer contributions positioned as a core element of total rewards. Retirement offerings are consistently highlighted alongside other financial benefits.
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Strong & Reliable Incentives — Bonuses are substantial and recurring, including annual awards and holiday bonuses, with commission opportunities in lending roles. Incentive programs are framed as a regular part of compensation rather than occasional extras.
Mountain America Credit Union Insights
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What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
