Sr. Microsoft O365 Cloud Engineer

Sr Microsoft O365 Cloud Engineer 

PURPOSE: 

Ascend Technologies is currently seeking an Office 365/Azure Engineer to support our clients. This role will provide escalated support and operational maintenance to client cloud environments, including Microsoft Services across the Azure and Office 365 suite.  This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology.  

RESPONSIBILITIES: 

• Analyze each client's specific request and determine the underlying problem and recommend proper solution  
• In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration  
• Manage Microsoft Volume Licenses, EA and Reservation  
• In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA  
• Operational expertise InTune and other MDM solutions 
• Troubleshoot SQL Database and SQL reporting 
• Design, develop, and implement cloud-based solutions using Microsoft Azure  
• Implement and manage virtual servers (Hyper-V/VMware)  
• Server administration – Drive expansion, Root cause analysis  
• Administration of Azure AD/Entra ID  
• Support applications and functions in Azure Cloud  
• Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product  
• Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered  
• Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards  
• Troubleshoot InTune and other MDM solution experience  
• Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution  
• Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes 
• Other responsibilities assigned by management 

MINIMUM SKILLS, EDUCATION AND EXPERIENCE 

• Bachelor’s Degree in a technical field preferred. Computer Science, MIS or equivalent.  
• Prefer 8+ years of professional IT experience in a client facing role plus 5+ years of experience supporting O365, Exchange online, SharePoint, Teams and Azure  
• Ability to function on application and technical tasks with little or no supervision  
• Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change  
• Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely  
• Proven excellence in decision making when multiple alternatives are presented  
• Ability to lead major incident escalation and resolution efforts 
• Excellent organizational, verbal and written communication skills  
• Effectively works with team members, motivating them in difficult situations  
• Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred  
• Advanced PowerShell scripting experience  

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. 

CORE VALUES 

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:   

• Committed to Client Success: Our actions and our words always align with the best interest of the client. 
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. 
• Integrity: We are unquestionably committed to doing the right thing even when it is hard. 
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. 
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.