Jobs at Ascend Technologies

Lead medium-to-large IT projects end-to-end using Agile, Waterfall, or hybrid methods. Develop plans, manage schedules, budgets, risks, and cross-functional teams. Facilitate Agile ceremonies, serve as Scrum Master/Agile coach, coordinate stakeholders, track metrics, and support PMO continuous improvement and mentoring. Ensure alignment with client expectations and governance throughout project delivery.

Lead acquisition sourcing and early-stage deal execution: build a proprietary target pipeline, run outbound business development, perform financial modeling and diligence, coordinate due diligence, recommend deals, and ensure clean handoffs to integration for Day 1 readiness.

Provide on-site monitoring, configuration, and support for servers, networks, and monitoring tools. Triage outages, perform technical and forensic analysis, assist cloud and MDM administration, implement new technologies, produce performance trend reports, and document actions in a 24x7 environment.

Provide advanced desktop and end-user support and assist with server and network environments (Active Directory, Entra ID, firewalls, switches, M365). Triage and resolve escalations from Tier 1, coordinate with Tier 2/3, manage and document ticket queues, communicate status to clients, and maintain system administration tasks (Imaging, Intune, Autopilot, Exchange, Citrix, Teams).

Provide escalated support and operational maintenance for client environments. Troubleshoot Windows server and virtualization issues (VMware/Hyper-V), manage cloud (Azure/AWS) resources, support high-availability and disaster recovery, administer certificates and networking, perform upgrades and project work, participate in on-call rotation and off-hours changes, and communicate with clients and non-technical users.

Drive new business and manage accounts using the Salesforce platform. Meet sales quotas, forecast pipeline, deliver executive presentations, develop Statements of Work with sales engineering, conduct account reviews, expand account relationships, oversee project delivery, and cultivate Salesforce channel partnerships.