Sr Mgr, Checkout Product Data Science

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
The Global Analytics and Data Science team is seeking a Senior Manager of Checkout Analytics to join us as exceptional problem solver with a passion for data insights and a relentless execution focus.
• The ideal candidate will identify key business levers, establish cause & effect, and communicate key findings to various stakeholders to facilitate data driven decision-making.
• This person will help generate insights by mining PayPal’s rich data. In the process, this person will develop a deep understanding of the Payments businesses, our site functionality, further strengthen their analytic, leadership, and presentation skills, and gain exposure to a wide variety of functional teams within PayPal.
• This person will cross pollinate ideas and leverage best practices from the industry.
• The candidate should have experience in managing analytics teams.

Job Description:

We are looking for a passionate & dynamic Senior Manager of Checkout Analytics who should be able to challenge the status quo, and drive data backed decision making.

About You:

• You believe in data-driven decisions and use data to answer business questions
• You are hyper-analytical, intellectually honest, and extremely passionate about data and testing (e.g., A/B experimentation)
• You are a highly motivated, result-oriented self-starter, enjoy working in a fast-paced environment, and can deliver successful results with minimal guidance
• You are energized, fun-loving and an adventurous team player

The Role:

• Partner closely with Product Managers to understand new product offerings being built and recommend the right metrics to measure the performance of those features
• Identify key metrics, conduct rigorous explorative data analysis, create executive facing dashboards and build business cases that drive decision making and business prioritization
• Analyze merchant product performance and health, triage issues, and provide recommendation on the best course solution and optimization.
• Synthesizing large volumes of data with attention to granular details and present findings and recommendations to senior-level stakeholders
• Guide and mentor group of team members on day-to-day delivery
• Define and cultivate best practices in analytics instrumentation and experimentation
• Support multiple projects at the same time in a fast-paced, results-oriented environment
• Provide strategic and tactical guidance on specific data elements that need to be tracked to enable tracking of metrics and assess user behavior
• Collaborate with data platform teams to build/enhance necessary data platforms to provide metrics & business insights and build alerts to monitor those metrics.

Requirements:

• At least 7 years of experience analyzing large, multi-dimensional data sets and synthesizing insights into actionable solutions
• At least 3 years of experience in managing analytics teams
• Data driven mindset with a Bachelor’s/Master’s degree in any quantitative discipline such as Analytics, Engineering, Computer Science, Economics, Statistics or Mathematics
• Fluent in SQL, Excel, and visualization tools such as Tableau or Qlikview; experience with a statistical programming language like R or Python preferred
• Experience analyzing very large, complex, multi-dimensional data set
• Experience with one or multiple of the following will be highly desirable; Python, Jupyter Notebooks, Teradata, Hadoop/Hive, SQL, BigQuery
• Domain expertise in payments or other financial services
• Exceptional communication skills, both written and verbal, to influence cross-functional teams
• Prior work experience in a product analytics space would be highly valued
• A passion for problem-solving and comfort with ambiguity

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.