Sales Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Key Responsibilities:

Strategic Leadership and Alignment:

• Drive alignment between sales strategies and broader organizational objectives, ensuring sales efforts contribute directly to key business outcomes.

• Act as a cross-functional collaborator, partnering with marketing, product, operations, and customer success teams to unify efforts and deliver consistent messaging and value to customers.

• Establish a sales enablement roadmap that prioritizes strategic initiatives and continuous improvement.

Enablement Programs and Training:

• Develop comprehensive training programs tailored to sales roles, focusing on advanced sales tactics, product knowledge, and customer-centric selling.

• Implement continuous learning initiatives, leveraging AI and data-driven insights to provide personalized development pathways.

• Facilitate role-specific coaching and mentorship programs, ensuring sales teams are equipped with the skills to succeed in dynamic environments.

Technology and Tools Optimization:

• Oversee the selection, integration, and management of sales tools, including CRM platforms, sales automation tools, and learning management systems.

• Drive the adoption of AI-powered tools for advanced analytics, lead prioritization, and real-time feedback to enhance sales productivity.

Sales Process and Efficiency:

• Optimize the sales process to be data-driven, standardized, and dynamic, incorporating real-time adjustments based on performance metrics and customer insights.

• Monitor key sales performance indicators (KPIs) and pipeline metrics to identify opportunities for improvement and ensure alignment with revenue goals.

Customer-Centric Enablement:

• Ensure that sales strategies and enablement resources are deeply aligned with customer needs, leveraging data to deliver personalized engagement and solutions.

• Foster a feedback loop where customer insights shape sales strategies, product offerings, and service improvements.

• Lead efforts to minimize customer churn by implementing proactive retention strategies and ensuring a seamless post-onboarding experience.

Collaboration and Innovation:

• Promote a culture of collaboration, innovation, and continuous improvement within the sales organization and across departments.

• Facilitate the integration of advanced collaboration tools to support internal and external partnerships effectively.

• Stay ahead of industry trends, incorporating best practices and emerging technologies to maintain a competitive edge.

Ideal Requirements:

Hard Skills:

• Expertise in CRM platforms (e.g., Salesforce, HubSpot) and LMS systems.

• Proficiency in data analysis tools (e.g., Tableau, Power BI) and leveraging AI-driven insights for sales strategies.

• Deep understanding of sales enablement processes, sales cycles, and pipeline management.

• Experience in developing training programs tailored to sales teams’ needs.

• Strong knowledge of sales performance metrics and KPI tracking.

• Familiarity with sales automation tools and advanced lead management technologies.

• Knowledge of industry trends, emerging technologies, and best practices in sales enablement.

Soft Skills:

• Strategic Thinking: Ability to create long-term plans aligned with business goals and adapt to changes proactively.

• Leadership: Proven ability to inspire, lead, and develop high-performing teams in a collaborative environment.

• Communication: Excellent verbal and written communication skills for presenting complex ideas clearly.

• Problem-Solving: Analytical mindset with the ability to identify challenges, propose solutions, and implement them effectively.

• Collaboration: Strong interpersonal skills to engage with cross-functional teams and external partners.

• Adaptability: Flexibility to manage change and lead innovation in dynamic environments.

• Customer-Centricity: A focus on understanding and meeting the unique needs of customers.

Professional Background:

• Education:

  • Bachelor’s degree in Business Administration, Marketing, or a related field is required.

  • Master’s degree or advanced certifications (e.g., CSO, CSE, PMP, Agile) is a plus.

• Experience:

  • Minimum of 5 years in sales enablement, sales operations, or related roles.

  • Basic Knowledge with AI-driven tools and the integration of advanced technologies into sales processes.

  • History of collaborating across departments to align sales strategies with organizational goals.

• Other Desirable Attributes:

  • Experience working in global or regional sales enablement functions.

  • Demonstrated ability to deliver measurable improvements in sales performance and team efficiency.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].