Cyara Jobs

Sr. Manager – Talent Acquisition

Cyara

Sr. Manager – Talent Acquisition

Reposted 9 Hours Ago

Hyderabad, Telangana, IND

Hybrid

Senior level

Software

The Role

Lead hiring delivery and drive operational excellence in Talent Acquisition across APAC. Manage end-to-end recruitment, build stakeholder partnerships, and ensure hiring goals are met. Mentor a team of recruiters and maintain high standards in compliance and candidate experience.

Summary Generated by Built In

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Location: Hyderabad, with 4 days work from office.
Function: Human Resources / Talent Acquisition

About the Role:

We are looking for a results-driven Senior Manager – Talent Acquisition to lead hiring delivery and drive operational excellence across APAC. This role will be responsible for managing end-to-end recruitment, building strong stakeholder partnerships, and ensuring consistent achievement of hiring goals.

The ideal candidate will bring a mix of execution rigor, team leadership, and process optimization, with the ability to operate effectively in a fast-paced, globally matrixed environment.

Key Responsibilities:

Hiring Delivery & Execution:

• Own and drive end-to-end recruitment across technical and non-technical roles.
• Ensure consistent delivery against key metrics such as time-to-hire, offer acceptance ratio, and sourcing mix.
• Proactively manage pipelines and ensure timely closure of open roles.

Team Management:

• Lead and mentor a team of recruiters, driving performance, accountability, and capability building.
• Set clear goals, track progress, and ensure alignment with overall TA objectives.

Stakeholder Management (Global):

• Partner closely with hiring managers and business leaders across geographies to understand role requirements and hiring priorities.
• Effectively engage with global stakeholders, providing market insights, talent trends, and compensation inputs to support decision-making.
• Demonstrate flexibility to support and collaborate across multiple time zones and regions.
• Ensure regular communication and updates through structured hiring cadences.

Process Excellence, Compliance & Candidate Experience:

• Drive adoption of structured interview frameworks and evaluation scorecards.
• Ensure a consistent and high-quality candidate experience across all stages of the hiring process.
• Demonstrate strong attention to detail and high adherence to defined hiring processes and standards.
• Partner with audit and compliance teams to ensure all recruitment activities meet governance, documentation, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency.

Data & Reporting:

• Track and report key recruiting metrics (TAT, funnel conversion, offer acceptance, etc.).
• Use data to identify bottlenecks and drive continuous improvement in hiring outcomes.

Sourcing Strategy & Pipeline Building:

• Strengthen direct sourcing channels and reduce dependency on agencies.
• Build and maintain pipelines for critical and niche roles.

AI & Tool Adoption:

• Leverage AI tools and recruiting technologies to improve productivity and turnaround time.
• Support implementation of automation and workflow enhancements within TA.

Compliance & Governance:

• Ensure 100% ATS hygiene and documentation compliance.
• Adhere to defined hiring processes, SLAs, and approval workflows.

Qualifications & Experience:

• 12+ years of experience in Talent Acquisition, with team management experience.
• Proven ability to deliver hiring targets in a fast-paced environment.
• Experience hiring across technology and business roles.
• Strong experience working with global business stakeholders and managing geographically distributed hiring needs.
• Demonstrated flexibility to support global time zones and cross-regional collaboration.
• High attention to detail with strong process orientation and adherence.
• Experience working with audit, compliance, and governance frameworks within TA functions.
• Strong stakeholder management and communication skills.
• Experience with ATS platforms (e.g., Lever) and recruiting metrics.
• Exposure to process improvements and AI-enabled hiring tools is a plus.

What Success Looks Like:

• Consistent achievement of hiring goals with strong SLA adherence.
• High-quality hiring outcomes supported by structured processes.
• Strong recruiter team performance and capability development.
• Seamless collaboration with global stakeholders and high satisfaction levels.
• Strong compliance posture with audit-ready recruitment practices.
• Improved efficiency through process and technology adoption.

Why you should join us: 

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Skills Required

12+ years of experience in Talent Acquisition
Team management experience
Proven ability to deliver hiring targets
Strong experience hiring across technical and business roles
Experience with ATS platforms
Experience working with audit and compliance frameworks

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The Company

HQ: Redwood City, CA

213 Employees

What We Do

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.